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What is Sunshine Communication Services?

Experience all the benefits of having a receptionist without the hassle of hiring another full-time or part-time staff member. Our virtual receptionist service provides access to a live person who can efficiently manage your calls, set up appointments, and take care of various reception duties as needed. As a family-owned business, we appreciate the hard work you put into generating income, and we understand that every dollar counts. If your small business cannot afford a full-time receptionist, our virtual alternative presents an economical choice. By utilizing this service, you will only be billed for the time you actually use, which eliminates unnecessary expenses. A virtual receptionist can not only handle your calls in a polished manner but also help organize your schedule, allowing you to devote more time to growing your enterprise. Choosing our live virtual receptionist allows you to save money while still receiving high-quality service at a fraction of the cost of hiring a new employee. Furthermore, you can choose when to access the service, ensuring you only pay for what you need, which adds both convenience and value. This approach enables you to sustain excellent customer service without the financial strain that comes with a full-time hire, allowing your business to thrive while keeping costs manageable. In this way, you can maintain a professional image while efficiently managing your resources.

What is AnswerFirst?

Our dedicated team of Virtual Receptionists is on hand 24/7, offering their expertise at a fraction of the cost of hiring a full-time receptionist for a standard 40-hour workweek. Studies show that there is an 80% chance that callers will hang up rather than leave a message in a voicemail system, with many disconnecting after just five rings. To address this issue, many companies are now choosing to outsource traditional telephone reception services. Our Customer Service Representatives, who possess professional training, can handle your incoming calls just like you would, with the capability of transferring calls to your office or mobile lines and providing detailed message-taking for prompt delivery. You can select our services to be available around the clock or limit them to peak hours, ensuring our support aligns with your business needs. It is vital to understand that failing to answer crucial revenue-generating or customer service calls can negatively impact your company's financial success. Moreover, AnswerFirst’s Customer Service Professionals are trained to manage your emails promptly, guaranteeing that no important communication slips through the cracks. By leveraging our services, you not only improve your business's response time but also strengthen relationships with your clients, fostering loyalty and trust in your brand. Ultimately, this proactive approach can lead to increased customer satisfaction and potential growth for your business.

Media

Media

Integrations Supported

Freshdesk
Salesforce
ServiceNow
TimeTap
Zendesk
Zoho CRM

Integrations Supported

Freshdesk
Salesforce
ServiceNow
TimeTap
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$39.95 one-time payment
Free Trial Offered?
Free Version

Pricing Information

$30 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sunshine Communication Services

Date Founded

2015

Company Location

India

Company Website

www.sunshine1.com/answering-services/virtual-receptionist/

Company Facts

Organization Name

AnswerFirst

Company Location

United States

Company Website

answerfirst.com/virtual-receptionist/

Categories and Features

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