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What is Superluminal?

Elevate the data dashboard of your product by effortlessly integrating an AI copilot with just a few lines of code. This advancement will not only enable your customers to enjoy smooth and interactive experiences with their data but also equip them to easily extract significant insights from the information available. While crafting effective conversational data interactions can present a daunting challenge, especially with large datasets, our team is ready to simplify that process for you. As the realm of AI continues to progress swiftly, we take pride in staying ahead by embracing and implementing the latest techniques, thus relieving you of that burden. Superluminal brings together all the vital components necessary to provide a reliable, efficient, and top-tier AI copilot experience. When your customers inquire about their data, they can expect responses that are both informative and trustworthy. Within minutes, you can roll out a customizable conversational interface that enhances the user experience and effectively caters to their requirements. Our solution guarantees that your customers will always have the data they need at their fingertips, significantly boosting their satisfaction and engagement levels. By ensuring an intuitive interaction with data, you foster a stronger connection between your product and its users.

What is Operata?

Operata is an innovative platform tailored for cloud contact centers, utilizing artificial intelligence to improve the observability of customer experiences by continuously collecting and examining real-time data from various interaction facets, such as calls, agent environments, networks, CCaaS, and AI engagements; this all-encompassing method provides teams with a thorough understanding of both customer and agent experiences, allowing them to not only recognize the events that transpired but also uncover the root causes and respond swiftly. Its notable features include a unified CX Insights Graph that correlates different technical, operational, and experiential signals, along with CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that support natural language inquiries and deliver immediate recommendations. Furthermore, the platform offers Customer Journey Trace for mapping complete interaction sequences across multiple channels, pre-configured playbooks and dynamic dashboards for obtaining timely insights, performance benchmarking tools for readiness testing and assurance, compatibility with over 50 CX and voice systems, and an MCP Server that incorporates observability data into wider enterprise AI frameworks. By providing such a comprehensive array of tools, Operata significantly empowers organizations to refine their customer service strategies and elevate overall satisfaction levels. Ultimately, this multifaceted solution not only streamlines operations but also fosters a deeper connection between customers and agents.

Media

Media

Integrations Supported

ASAPP
Amilia SmartRec™
Cartesia Sonic
Content Guru storm
Genesys Cloud CX
IBM Watson
Level AI
LiveKit
NLX
NiCE CXone Mpower
Replicant
RingCentral RingCX
Salesforce Agentforce Service
ServiceNow
SoundHound
Vapi AI
Verint CX Automation
Yellow.ai
Zendesk
Zoom

Integrations Supported

ASAPP
Amilia SmartRec™
Cartesia Sonic
Content Guru storm
Genesys Cloud CX
IBM Watson
Level AI
LiveKit
NLX
NiCE CXone Mpower
Replicant
RingCentral RingCX
Salesforce Agentforce Service
ServiceNow
SoundHound
Vapi AI
Verint CX Automation
Yellow.ai
Zendesk
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

$20 per 100 messages
Free Trial Offered?
Free Version

Pricing Information

$0.0060 per agent minutes
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Superluminal

Company Website

superluminal.dev/

Company Facts

Organization Name

Operata

Date Founded

2017

Company Location

United States

Company Website

operata.com

Categories and Features

Embedded Analytics

Ad hoc Query
Application Development
Benchmarking
Dashboard
Interactive Reports
Mobile Reporting
Multi-User Collaboration
Self Service Analytics
Streaming Analytics
Visual Workflow Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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