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What is Superluminal?

Elevate the data dashboard of your product by effortlessly integrating an AI copilot with just a few lines of code. This advancement will not only enable your customers to enjoy smooth and interactive experiences with their data but also equip them to easily extract significant insights from the information available. While crafting effective conversational data interactions can present a daunting challenge, especially with large datasets, our team is ready to simplify that process for you. As the realm of AI continues to progress swiftly, we take pride in staying ahead by embracing and implementing the latest techniques, thus relieving you of that burden. Superluminal brings together all the vital components necessary to provide a reliable, efficient, and top-tier AI copilot experience. When your customers inquire about their data, they can expect responses that are both informative and trustworthy. Within minutes, you can roll out a customizable conversational interface that enhances the user experience and effectively caters to their requirements. Our solution guarantees that your customers will always have the data they need at their fingertips, significantly boosting their satisfaction and engagement levels. By ensuring an intuitive interaction with data, you foster a stronger connection between your product and its users.

What is Operata?

Operata is an innovative platform tailored for cloud contact centers, utilizing artificial intelligence to improve the observability of customer experiences by continuously collecting and examining real-time data from various interaction facets, such as calls, agent environments, networks, CCaaS, and AI engagements; this all-encompassing method provides teams with a thorough understanding of both customer and agent experiences, allowing them to not only recognize the events that transpired but also uncover the root causes and respond swiftly. Its notable features include a unified CX Insights Graph that correlates different technical, operational, and experiential signals, along with CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that support natural language inquiries and deliver immediate recommendations. Furthermore, the platform offers Customer Journey Trace for mapping complete interaction sequences across multiple channels, pre-configured playbooks and dynamic dashboards for obtaining timely insights, performance benchmarking tools for readiness testing and assurance, compatibility with over 50 CX and voice systems, and an MCP Server that incorporates observability data into wider enterprise AI frameworks. By providing such a comprehensive array of tools, Operata significantly empowers organizations to refine their customer service strategies and elevate overall satisfaction levels. Ultimately, this multifaceted solution not only streamlines operations but also fosters a deeper connection between customers and agents.

Media

Media

Integrations Supported

Integrations Supported

Amazon Connect
Amilia SmartRecâ„¢
Bland AI
Boost.ai
CallMiner Eureka
Cisco Webex
Content Guru storm
Cresta
Genesys Cloud CX
LiveKit
Netomi
Nextiva
NiCE CXone Mpower
PolyAI
Qualtrics XM Platform
RingCentral RingCX
Salesforce
SoundHound
Vapi AI
Vonage Business

API Availability

Has API

API Availability

Has API

Pricing Information

$20 per 100 messages

Pricing Information

$0.0060 per agent minutes

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Superluminal

Company Website

superluminal.dev/

Company Facts

Organization Name

Operata

Date Founded

2017

Company Location

United States

Company Website

operata.com

Categories and Features

AI Copilots

Not specified

AI Data Analytics

Not specified

Embedded Analytics

Not specified

Categories and Features

AI Call Center

Not specified

AI Copilots

Not specified

Customer Experience

Not specified

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