Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • ShipHero Reviews & Ratings
    4.2 out of 5 stars 933 Ratings
    Company Website for ShipHero
  • Universal Knowledge  Reviews & Ratings
    4.7 out of 5 stars 16 Ratings
    Company Website for Universal Knowledge
  • TradingView Stock Widgets Reviews & Ratings
    5.0 out of 5 stars 16 Ratings
    Company Website for TradingView Stock Widgets
  • OrangeHRM Advanced Reviews & Ratings
    4.3 out of 5 stars 333 Ratings
    Company Website for OrangeHRM Advanced
  • Axero Reviews & Ratings
    4.4 out of 5 stars 219 Ratings
    Company Website for Axero
  • Acadia Reviews & Ratings
    5.0 out of 5 stars 3 Ratings
    Company Website for Acadia
  • B2i Reviews & Ratings
    5.0 out of 5 stars 2 Ratings
    Company Website for B2i
  • MyHub Intranet Software Reviews & Ratings
    4.6 out of 5 stars 66 Ratings
    Company Website for MyHub Intranet Software
  • SearchUnify Reviews & Ratings
    4.5 out of 5 stars 150 Ratings
    Company Website for SearchUnify
  • SurveyJS Reviews & Ratings
    4.8 out of 5 stars 64 Ratings
    Company Website for SurveyJS

What is SupportHero?

If you're looking for an effective internal Knowledge Management system or a simple FAQ section for your users, Support Hero is the perfect solution. You can empower your team with a thorough playbook while delivering outstanding support to your clients. Support Hero offers a polished and intuitive Knowledge Management Solution that comes with a fully operational knowledge base portal from the outset. With an easily embeddable widget that integrates smoothly with the portal, you can avoid the hassle of managing content in various locations. The design is highly customizable, allowing you to set it up to function on your own domain. This versatile Support Hero widget can be simply embedded into your website or web application, utilizing the same content from the knowledge base portal while remaining flexible. Take advantage of our contextual content feature, which helps provide the most pertinent articles based on user navigation patterns. Implementing the widget is straightforward, requiring just a simple JavaScript snippet, making it suitable for users with varying levels of technical skill. Furthermore, Support Hero is dedicated to ensuring that your users receive consistent, personalized support, significantly enhancing their overall experience while interacting with your services. By choosing Support Hero, you're not just getting a tool; you're investing in an improved support journey for both your team and your customers.

What is Docsie?

Docsie is a renowned digital documentation and knowledge management platform located in Ontario, Canada, recognized for its excellence. This platform is accessible via a SaaS web application, allowing users to create and modify documentation from virtually anywhere. Users can then publish their content to an interactive knowledge portal that is available for access at any time, ensuring that information is always at hand when needed. Docsie is equipped with robust business-grade features designed for effective product documentation management, which includes: - A pilot onboarding service featuring portal design assistance and workforce training - Options for both internal and external knowledge bases - The ability to create multiple workspaces - Portal analytics and feedback through Docsie Vocally - A custom domain available even on the free tier - Compatibility with Markdown - The Docsie Editor, offering rich formatting and content embedding capabilities - iFrame support - The ability to import using SwaggerAPI - Access to both built-in and customizable document templates - Provision for help center deployment and an in-app help sidebar - The option to share guided tours and utilize our builder Chrome extension for content creation - Management of multiple versions and languages, along with a history of changes made - Webhook integration with Mattermost, Slack, and various other platforms - Ghost AI for language translation and ongoing development of generative AI capabilities - Project management tools that include kanban boards and task creation - Comprehensive security with RBAC, JWT, and SSO for user management and data protection, ensuring that all aspects of documentation are well-managed and secure.

Media

Media

Integrations Supported

Gist

Integrations Supported

AccessOwl
Bitbucket
CodePen
CodeSandbox
Figma
Files by Google
GitHub
GitHub Gist
GitLab
Google Drive
Google Maps
JSFiddle
Jotform
Microsoft Word
Miro
Okta
Zapier
iorad

API Availability

API Availability

Has API

Pricing Information

$49 per month
Free Trial Offered?

Pricing Information

$39 per month (annual)
Forever Free Startup - $0
Startup Plus - $39 USD per month (billed annually) OR $49 USD per month(billed monthly)
Small Team - $79 per month (billed annually) OR $99 per month (billed monthly)
Business - $249 per month (billed annually) OR $315 per month (billed monthly)
Organization - custom pricing based on requirements
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

SupportHero

Date Founded

2014

Company Location

France

Company Website

supporthero.io

Company Facts

Organization Name

Docsie

Date Founded

2018

Company Location

Canada

Company Website

www.docsie.io

Categories and Features

CRM

Not specified

Knowledge Management

Decision Tree
Full Text Search
Knowledge Base Management

Categories and Features

AI Knowledge Base

Not specified

AI Translation

Not specified

API Documentation

Not specified

Corporate Wiki

Not specified

Document Generation

Collaboration
Interaction Tracking
Multiple Output Formats
Templates

Enterprise Content Management (ECM)

Archiving & Retention
Collaboration Tools
Document Management
Information Governance
Mobile Access
Search
Version Control
Workflow Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Full Text Search
Knowledge Base Management
Self Service Portal

Software Documentation

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks

Popular Alternatives

Popular Alternatives

Archbee Reviews & Ratings

Archbee

AiurLabs
5.0 out of 5 stars
Steegle.One Reviews & Ratings

Steegle.One

Steegle.Com
Document360 Reviews & Ratings

Document360

Kovai
4.9 out of 5 stars
Bit.ai Reviews & Ratings

Bit.ai

Bit Tech Labs
Shelf Reviews & Ratings

Shelf

Shelf.io
5.0 out of 5 stars