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Ratings and Reviews 0 Ratings

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features
design
support

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What is SupportHero?

If you're looking for an effective internal Knowledge Management system or a simple FAQ section for your users, Support Hero is the perfect solution. You can empower your team with a thorough playbook while delivering outstanding support to your clients. Support Hero offers a polished and intuitive Knowledge Management Solution that comes with a fully operational knowledge base portal from the outset. With an easily embeddable widget that integrates smoothly with the portal, you can avoid the hassle of managing content in various locations. The design is highly customizable, allowing you to set it up to function on your own domain. This versatile Support Hero widget can be simply embedded into your website or web application, utilizing the same content from the knowledge base portal while remaining flexible. Take advantage of our contextual content feature, which helps provide the most pertinent articles based on user navigation patterns. Implementing the widget is straightforward, requiring just a simple JavaScript snippet, making it suitable for users with varying levels of technical skill. Furthermore, Support Hero is dedicated to ensuring that your users receive consistent, personalized support, significantly enhancing their overall experience while interacting with your services. By choosing Support Hero, you're not just getting a tool; you're investing in an improved support journey for both your team and your customers.

What is Hero.app?

Simplify your Salesforce responsibilities by reducing your workload significantly. You can start experiencing the benefits without any financial commitment and get up and running in just a few clicks. Interact with your sales pipeline through an innovative spreadsheet that supports real-time dual editing, customizable filtering options, organized data groups, notes, and additional features. If you find using a mouse cumbersome, explore gamification techniques and become adept at various keyboard shortcuts that help you access and adjust information more swiftly. Customize your Hero dashboard to track the essential metrics that are most relevant to you, while we monitor the time you save. Your CRM data remains fully secure, as Hero functions on the client side, ensuring that only your device communicates with Salesforce directly. In a world driven by automation, shouldn't your tools evolve as well? Set up Hero to automatically update based on your specific criteria, removing the burden of updating records one by one. With just a few simple steps, you can filter, confirm, and carry out bulk updates with ease. Moreover, you can collaborate in real-time with others, even if they don’t have a Salesforce account, enhancing teamwork like never before. Uncover the potential for greater productivity with Hero as your trusted partner, and witness how efficiently you can operate in today's fast-paced business environment.

Media

Media

Integrations Supported

Gist
Plecto
Salesforce

Integrations Supported

Gist
Plecto
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SupportHero

Date Founded

2014

Company Location

France

Company Website

supporthero.io

Company Facts

Organization Name

Hero.app

Date Founded

2020

Company Location

United States

Company Website

hero.app

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Categories and Features

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

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