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What is SureCall?

SureCall Experts is recognized as a leading provider of Contact Center and BPO services. Our committed team takes pride in its vast knowledge and steadfast dedication to delivering top-notch service, consistently striving to exceed expectations for our clients, their partners, and their customers. By focusing on customized solutions, our leadership actively engages with you to explore creative strategies that foster business growth while enhancing customer satisfaction. Since the inception of our GoodCallâ„¢ program in 2016, we have continuously evolved our contributions to the global community. What started as a local effort to assist non-profits and registered charities through annual revenue donations has grown into a more significant mission. SureCall sets itself apart with state-of-the-art technology, flexible architecture, and effective programs. As acknowledged leaders in our sector, we have received numerous awards and recognitions for our dedication to service excellence, which reinforces our role as a reliable partner in the industry. In addition, our relentless pursuit of improvement guarantees that we stay ahead in delivering innovative customer service solutions, ensuring we meet the ever-changing needs of our clients and their customers. Ultimately, our goal is to create lasting partnerships that drive success for everyone involved.

What is HelpSquad?

With HelpSquad, you can rest assured that no potential lead will slip through the cracks, as our chat agents are available around the clock to capture leads. When you sign up for HelpSquad, our dedicated team takes the time to thoroughly understand your business, ensuring that your customers receive the highest level of support possible. We pride ourselves on our ability to respond to customer inquiries in real time, transforming questions into valuable sales opportunities. Should your staff prefer to manage chats during regular business hours, our agents are fully prepared to take charge during evenings and weekends, guaranteeing that every chat is answered. Our services are also far more budget-friendly than hiring a full-time receptionist, with packages starting at a mere $185 per month. HelpSquad is committed to providing exceptional, tailored, and cost-effective 24/7 customer support across a wide range of industries. We ensure that our chat support agents receive specialized training designed specifically for your business, giving you peace of mind that assistance will always be at hand for your customers. By partnering with HelpSquad, you can concentrate on expanding your business, allowing us to manage your customer interactions smoothly and efficiently. Ultimately, our goal is to elevate your customer service experience while keeping it affordable and personalized.

Media

Media

Integrations Supported

Facebook Messenger

Integrations Supported

Facebook Messenger

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$185 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SureCall

Date Founded

2016

Company Location

United States

Company Website

www.surecallexperts.com

Company Facts

Organization Name

HelpSquad

Date Founded

2014

Company Location

United States

Company Website

helpsquad.com

Categories and Features

Categories and Features

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