Ratings and Reviews 0 Ratings
Ratings and Reviews 0 Ratings
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What is SureCritic Reviews?
In a world saturated with advertisements and intrusive spam, it is essential to access authentic experiences shared by actual customers. SureCritic stands out as your dependable and verified review platform, enabling you to find trustworthy businesses. By compiling a diverse array of impartial feedback from customers about their service encounters, SureCritic underscores the necessity of hearing from everyone, as every single experience is significant. Each review plays a pivotal role in shaping your decision-making process, and we believe it is crucial for you to view a holistic perspective that includes all viewpoints. Unlike many platforms that may filter content, we maintain all reviews, ensuring you receive an unvarnished array of opinions, both favorable and unfavorable. Businesses are acutely aware of the consequences of dissatisfied customers, which is why our innovative concern resolution tool, known as ReScore, motivates them to swiftly rectify any issues that arise from unsatisfactory experiences. To guarantee authenticity, review requests are sent directly from the business's point-of-sale system, ensuring that every review is submitted by a genuine customer rather than an automated source. By emphasizing transparency and accountability, SureCritic is devoted to creating an environment where businesses can enhance their services and customers can make well-informed decisions. Ultimately, we aim to empower consumers with the insights they need to choose wisely among various options.
What is Press'nXPress?
Press’nXPress is an innovative platform focused on experience management that assists businesses in providing exceptional customer service by tracking satisfaction levels in real-time. This cloud-based solution empowers organizations to gather feedback from customers throughout their intricate journeys, touching upon various environments such as physical locations, digital platforms, social media, and voice interactions. By strategically asking pertinent questions during key service moments—whether it’s on a website, during checkout, with a cashier, at an exit, in a cafeteria, in a lobby, at the gym, after a transaction, or following a call—companies can gain valuable insights. The platform supports a variety of feedback collection methods, including kiosks, websites, SMS, email, QR codes, IVR, mobile apps, and online business reviews. Press’nXPress features a sophisticated AI and machine learning engine that operates autonomously to analyze customer journeys and identify gaps in the overall experience. Users can leverage an intuitive CX Insights Dashboard to access actionable insights across all touchpoints in real-time, enabling them to enhance the customer experience effectively. Furthermore, this comprehensive approach ensures that businesses remain attuned to their customers' evolving needs and preferences.
Integrations Supported
Qualtrics XM Platform
Zapier
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SureCritic
Company Website
www.surecritic.com
Company Facts
Organization Name
Press'nXPress
Date Founded
2018
Company Location
Canada
Company Website
pressnxpress.com
Categories and Features
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Categories and Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video