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What is Surfboard?

Surfboard offers a smooth integration with your existing systems, enabling you to efficiently organize shifts for your support team, schedule their days based on accurate forecasts, and acquire essential insights regarding their performance. This tool not only simplifies the scheduling process, but also helps you maintain oversight and stay connected with your team effectively. By removing the hassle and complexity often associated with roster management, we ensure that the right personnel are available at optimal times to fulfill service level agreements and stay within budget. Getting started with Surfboard is straightforward and does not require technical expertise; it easily connects to your current platforms, which include HRIS, payroll, billing, CRM, ticketing, and time-off systems, thereby becoming your primary source of truth for support operations. Moreover, Surfboard's advanced forecasting features allow support teams to predict future request volumes, enabling them to adjust according to shifts in demand. This alignment of support request levels with agent availability not only ensures compliance with SLAs but also enhances customer satisfaction. By leveraging Surfboard, your team can handle scheduling hurdles with assuredness and accuracy, ultimately leading to a more efficient support environment.

What is Harvest Forecast?

Forecast streamlines your team's planning by creating visual schedules that help you outline upcoming projects and improve resource allocation. This tool enables you to assign team members to various projects while also tracking their available hours for each task. With the use of red bars, you can quickly identify individuals who are overbooked, allowing for timely adjustments to your project timelines. Furthermore, Forecast’s design clearly indicates when your team can accept additional work and highlights who is free to take on new assignments. This clarity not only enhances productivity but also ensures more effective management of your team’s workload.

Media

Media

Integrations Supported

Aircall
BambooHR
Blotout
Charlie HR
Dixa
Front
Google Calendar
Google Sheets
Gusto
HiBob
Intercom
Meltano
Metric.ai
Payfit
Personio
Salesforce
Singer
Slack
Zendesk
iceScrum

Integrations Supported

Aircall
BambooHR
Blotout
Charlie HR
Dixa
Front
Google Calendar
Google Sheets
Gusto
HiBob
Intercom
Meltano
Metric.ai
Payfit
Personio
Salesforce
Singer
Slack
Zendesk
iceScrum

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$5 USD/person/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Surfboard

Date Founded

2020

Company Location

United Kingdom

Company Website

teamsurfboard.com

Company Facts

Organization Name

Harvest

Date Founded

2006

Company Location

United States

Company Website

www.getharvest.com/forecast

Categories and Features

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Team Management

Assignment Management
Commenting / Notes
Goal Setting / Tracking
Messaging
Productivity Analysis
Progress Tracking
Project Planning
Resource Management
Task Management
Third Party Integration
Time Tracking

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Resource Management

Capacity Management
Data Visualization
Demand Forecasting
Drag & Drop
Employee Scheduling
Filtered Search
Resource Allocation
Skills Tracking
Utilization Management

Scheduling

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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