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What is Surfboard?

Surfboard offers a smooth integration with your existing systems, enabling you to efficiently organize shifts for your support team, schedule their days based on accurate forecasts, and acquire essential insights regarding their performance. This tool not only simplifies the scheduling process, but also helps you maintain oversight and stay connected with your team effectively. By removing the hassle and complexity often associated with roster management, we ensure that the right personnel are available at optimal times to fulfill service level agreements and stay within budget. Getting started with Surfboard is straightforward and does not require technical expertise; it easily connects to your current platforms, which include HRIS, payroll, billing, CRM, ticketing, and time-off systems, thereby becoming your primary source of truth for support operations. Moreover, Surfboard's advanced forecasting features allow support teams to predict future request volumes, enabling them to adjust according to shifts in demand. This alignment of support request levels with agent availability not only ensures compliance with SLAs but also enhances customer satisfaction. By leveraging Surfboard, your team can handle scheduling hurdles with assuredness and accuracy, ultimately leading to a more efficient support environment.

What is ScheduleSource TeamWork?

TeamWork, developed using HTML 5, serves as a comprehensive and fully cloud-based Workforce Management System that is both configurable and hosted as a Software-as-a-Service by ScheduleSource, Inc. This platform is accessible from any device and location, providing users with exceptional ease of use and facilitating collaboration, while offering powerful tools for staff planning, scheduling, change management, employee self-management, and reporting. With its integrated time system, TeamWork allows for continuous real-time access to clocking, timecards, and payroll processing, all while incorporating pay rules and attendance visibility within schedules. The system is designed to be configurable and role-based, enabling enterprise administrators to establish multiple schedule groups and locations, accommodate numerous employees and users, and customize portal and functionality access controls to enhance system efficiency. Additionally, TeamWork offers a diverse suite of tools that includes capabilities for recruiting, forecasting staffing needs, automated scheduling, shift bidding, leave management, timekeeping, collaboration notifications, credential tracking, compliance management, client interactions, event scheduling, auditing, and various integrations. Overall, TeamWork is tailored to meet the dynamic needs of modern workforce management, ensuring that organizations can adapt and thrive in a fast-paced environment.

Media

Media

Integrations Supported

Aircall
BambooHR
Dixa
Front
Google Calendar
Google Sheets
Gusto
HiBob
Intercom
Kustomer
Microsoft 365
Oyster
Payfit
Paylocity
Personio
Salesforce
Twilio
UKG Pro
Workday HCM
Zendesk

Integrations Supported

Aircall
BambooHR
Dixa
Front
Google Calendar
Google Sheets
Gusto
HiBob
Intercom
Kustomer
Microsoft 365
Oyster
Payfit
Paylocity
Personio
Salesforce
Twilio
UKG Pro
Workday HCM
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$5 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Surfboard

Date Founded

2020

Company Location

United Kingdom

Company Website

teamsurfboard.com

Company Facts

Organization Name

ScheduleSource, Inc.

Date Founded

2000

Company Location

United States

Company Website

www.schedulesource.com

Categories and Features

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Team Management

Assignment Management
Commenting / Notes
Goal Setting / Tracking
Messaging
Productivity Analysis
Progress Tracking
Project Planning
Resource Management
Task Management
Third Party Integration
Time Tracking

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Scheduling

Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Management
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Interview Scheduling
Meeting Room Booking
Multi-Location
Online Scheduling
Payment Processing
Real-time Scheduling
Reservations
Resource Scheduling
Room Booking Management

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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