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What is Surfboard?

Surfboard offers a smooth integration with your existing systems, enabling you to efficiently organize shifts for your support team, schedule their days based on accurate forecasts, and acquire essential insights regarding their performance. This tool not only simplifies the scheduling process, but also helps you maintain oversight and stay connected with your team effectively. By removing the hassle and complexity often associated with roster management, we ensure that the right personnel are available at optimal times to fulfill service level agreements and stay within budget. Getting started with Surfboard is straightforward and does not require technical expertise; it easily connects to your current platforms, which include HRIS, payroll, billing, CRM, ticketing, and time-off systems, thereby becoming your primary source of truth for support operations. Moreover, Surfboard's advanced forecasting features allow support teams to predict future request volumes, enabling them to adjust according to shifts in demand. This alignment of support request levels with agent availability not only ensures compliance with SLAs but also enhances customer satisfaction. By leveraging Surfboard, your team can handle scheduling hurdles with assuredness and accuracy, ultimately leading to a more efficient support environment.

What is Square Advanced Access?

Strengthen your business's security measures, gain essential insights into your team, and customize their access to the POS, Dashboard, and Team app, allowing you to adopt a more relaxed management style. As your enterprise flourishes and your workforce expands, Square Advanced Access empowers you to meticulously adjust team members' permissions within the Dashboard, POS, and Team app by utilizing unlimited custom permission sets and comprehensive monitoring tools, which aids in the effective delegation of crucial responsibilities. Moreover, the incorporation of team member badges serves as an additional layer of security—these badges allow staff to clock in and out, handle transactions, and more, all while you maintain oversight through the team member activity log. Tailored for sellers using any Square POS or Square Staff products, Square Advanced Access offers an efficient solution for managing your growing operations and enhancing accountability. With these powerful tools at your fingertips, you can prioritize strategic growth, ensuring that your business not only remains secure but also organized and ready for the future. This level of control and insight allows you to foster a more productive work environment.

Media

Media

Integrations Supported

Aircall
BambooHR
Charlie HR
Dixa
Front
Google Calendar
Google Sheets
Gusto
HiBob
Intercom
Kustomer
Oyster
Payfit
Personio
Salesforce
Slack
Twilio
Workday HCM
Zendesk

Integrations Supported

Aircall
BambooHR
Charlie HR
Dixa
Front
Google Calendar
Google Sheets
Gusto
HiBob
Intercom
Kustomer
Oyster
Payfit
Personio
Salesforce
Slack
Twilio
Workday HCM
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$35 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Surfboard

Date Founded

2020

Company Location

United Kingdom

Company Website

teamsurfboard.com

Company Facts

Organization Name

Block

Date Founded

2009

Company Location

United States

Company Website

squareup.com/us/en/staff/advanced-access

Categories and Features

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Team Management

Assignment Management
Commenting / Notes
Goal Setting / Tracking
Messaging
Productivity Analysis
Progress Tracking
Project Planning
Resource Management
Task Management
Third Party Integration
Time Tracking

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Categories and Features

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Team Management

Assignment Management
Commenting / Notes
Goal Setting / Tracking
Messaging
Productivity Analysis
Progress Tracking
Project Planning
Resource Management
Task Management
Third Party Integration
Time Tracking

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