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What is SurveyMonkey?

A key player in the field of survey solutions, handling an impressive 20 million inquiries daily, can help you maintain a competitive edge by authentically understanding your customers' viewpoints. Engaging with customers through satisfaction surveys allows you to connect with them at various touchpoints, uncovering their wants, needs, and expectations. By utilizing employee feedback, you can directly measure the effectiveness of your strategies and identify areas for improvement. Whether you are assessing workforce satisfaction, conducting thorough evaluations, or distributing compliance surveys, insights from employee surveys are invaluable for anyone in HR or leadership roles. You can easily tap into global opinions, as market research surveys streamline the feedback collection process from both existing and prospective customers, while also enabling you to assess concepts and gauge brand awareness. Join the ranks of the 98% of Fortune 500 companies that rely on SurveyMonkey for insights driven by the collective voice of the people. With tools that allow you to analyze trends and preferences effectively, you can make well-informed decisions that propel your success even further. By leveraging these insights, organizations can better align their strategies with customer expectations and significantly enhance their overall performance.

What is ProductLab?

We gather and analyze structured insights from a variety of unstructured sources, including receipts, digital accounts, paychecks, and emails, with the explicit consent of our engaged consumer community. Our well-regarded mobile applications facilitate a network of pre-screened consumer panelists who contribute transaction-related documents, which allows us to gather a wealth of data. The combination of our strong retention rates alongside rigorous vetting processes enables us to perform some of the most reliable longitudinal research available today. By leveraging advanced machine learning techniques, we transform this raw information into trustworthy structured datasets, ensuring 24/7 access for data science professionals through platforms like AWS, BigQuery, SnowFlake, and tailored data feeds. Our dedication to high standards is evident in our community, bolstered by proprietary systems that utilize technologies such as facial recognition and government ID verification. Furthermore, we continuously improve our operational workflows with machine learning, providing comprehensive training for our panelists to uphold exceptional data quality. This innovative method not only enhances our research capabilities but also builds trust among our community members, ultimately leading to an improved user experience that fosters lasting relationships. By prioritizing both accuracy and transparency, we position ourselves as a leader in the field of data-driven research.

Media

Media

Integrations Supported

ActiveCampaign
ClassDojo
ClosedLoop AI
CoRover.ai
Colligso TextIn
EasySendy Pro
Focus3
Gmail
HubSpot Customer Platform
Hurree
Meltano
Microsoft Teams
Pure360
Scoro
Sourcetable
WebFill
e2s Connect
iContact
iDashboards
iMIS

Integrations Supported

ActiveCampaign
ClassDojo
ClosedLoop AI
CoRover.ai
Colligso TextIn
EasySendy Pro
Focus3
Gmail
HubSpot Customer Platform
Hurree
Meltano
Microsoft Teams
Pure360
Scoro
Sourcetable
WebFill
e2s Connect
iContact
iDashboards
iMIS

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per user per month
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SurveyMonkey

Date Founded

1999

Company Location

United States

Company Website

www.surveymonkey.com

Company Facts

Organization Name

ProductLab

Date Founded

2018

Company Location

United States

Company Website

productlab.ai/

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Forms Automation

Approval Process Control
Archiving & Retention
Collaboration
Document Indexing
Drag & Drop
Full Text Search
Remote Document Access
Rules-Based Workflow
Text Editing
Version Control

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Polling

Data Analysis Tools
Email Distribution
Feedback Collection
Live Results Tracking
Multiple Question Types
Online Polling
Phone Polling
Presentation Tools
Q & A
SMS Polling
Skip Logic
Supports Audio / Images / Video

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Market Research

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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