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Ratings and Reviews 3,065 Ratings

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Ratings and Reviews 28 Ratings

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support

What is SurveySparrow?

An all-in-one platform designed for managing omni-channel experiences goes beyond simple surveys. Elevate your experience management initiatives with this comprehensive solution that integrates all touchpoints into a seamless omni-channel approach, consolidating data for efficient analysis. You can create tailored email surveys that not only increase open rates but also allow customization of the subject line, body text, and sender email address. Enhance your branding by white-labeling your emails for a consistent look and feel. To gather feedback effortlessly, distribute a scannable QR code that respondents can easily access to participate in your survey. Generate several distinct survey links to facilitate sharing, which can be monitored to assess their performance effectively. With the option to white-label your surveys using a custom domain, your brand identity remains intact throughout the survey process. Additionally, you can engage customers directly by embedding surveys on your website, whether as a popup card, chatbot, or inline element. Our mobile SDK further simplifies the process, enabling you to quickly design surveys and gather valuable insights on the go. This flexibility ensures you can adapt your approach based on various customer interactions and preferences.

What is Airtable?

Airtable is an AI-powered platform for building business applications, connecting workflows, and managing operational data across teams. The platform helps organizations replace fragmented tools with a shared workspace where data, collaboration, automation, and AI can work together. Airtable enables AI app building through conversational workflows, allowing teams to create production apps at prototype speed without deep technical expertise. Its no-code components help users build interfaces, processes, and applications around their team’s critical data. Airtable agents can reason dynamically across thousands of records and orchestrate actions across workflows, making AI part of day-to-day operations rather than a separate chat experience. Omni gives teams a way to build enterprise-grade applications using their own Airtable data. The platform supports AI workflow use cases such as campaign ideation, event invitee research, competitive customer feedback analysis, translation, and regulatory review. Airtable’s enterprise capabilities include HyperDB, large-scale record limits, support for tens of thousands of users, and access to AI models from OpenAI, Gemini, Llama, Anthropic, and other providers. Administration features include admin roles, robust permissions, fine-grained RBAC, AI controls, programmatic provisioning, de-provisioning, and identity-provider synced groups. Security and compliance features include ISO, HIPAA, SOC 2, no customer data retained or used to train AI models, AWS-based model execution, EKM, data loss prevention, audit logs, e-discovery, and regional data residency. By combining AI app building, AI agents, no-code workflows, enterprise data scale, automation, governance, and collaboration, Airtable helps teams build connected systems that support long-term operational success.

Media

Media

Integrations Supported

Access PeopleHR
ActiveCampaign
BI Book
Basecamp
Certifier
ClickUp
Easyflow
Evernote
Google Calendar
Integrately
Integry
Quickwork
Slack
Stackreaction
Truto
Twilio
WordPress
Wufoo
X (Twitter)
YouTube

Integrations Supported

Access PeopleHR
ActiveCampaign
BI Book
Basecamp
Certifier
ClickUp
Easyflow
Evernote
Google Calendar
Integrately
Integry
Quickwork
Slack
Stackreaction
Truto
Twilio
WordPress
Wufoo
X (Twitter)
YouTube

API Availability

Has API

API Availability

Has API

Pricing Information

$19.00/month/5,000 responses
We also have different custom pricing for our Customer Experience and 360 Feedback plans. We also offer custom pricing for clients based on requirements
Free Version
Free Trial Offered?

Pricing Information

$20/user/month
Free - $0
Team - $20 per user per month
Business - $45 per user per month
Enterprise - price on request
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SurveySparrow

Date Founded

2017

Company Location

United States

Company Website

surveysparrow.com

Company Facts

Organization Name

Airtable

Date Founded

2013

Company Location

United States

Company Website

airtable.com

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Chatbot

Inline Media / Videos
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Customer Engagement

Analytics
Feedback Collection
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management

Employee Engagement

Benchmarking
Cultural Alignment
Employee Recognition
Feedback Management
Performance Management
Pulse Surveys

Employee Survey

Not specified

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Market Research

Benchmarking
Data Management
Email / Online
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

NPS

Not specified

Online Form Builders

Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

SMS Survey

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Contact Management
Customizable Templates
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

Survey

Custom Survey URLs
Data Analysis Tools
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Skip Logic
Supports Audio / Images / Video

Categories and Features

Agentic AI

Not specified

AI Agents

Not specified

AI App Generators

Not specified

AI Automation

Not specified

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Group Management
Interaction Tracking
Lead Management
Sales Pipeline Management
Search / Filter
Segmentation

Content Marketing

Brand Management
Campaign Management
Categorization / Grouping
Distribution Management
Editorial Calendar
Multi-Channel Publishing
Publish Scheduling
SEO Management
Social Media Management
Video Management

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Database

Backup and Recovery
Creation / Development
Data Migration
Data Replication
Data Search
Data Security
Database Conversion
Mobile Access
Monitoring
NOSQL
Relational Interface

Digital Asset Management

Asset Categorization
Asset Library
Asset Sharing
Customizable Branding
Metadata Management
Search Within Document
Search/Filter
Version Control
Workflow Management

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Source Tracking

Product Management

Collaboration
Feedback Collection
Idea Management
Milestone Tracking
Prioritization
Product Roadmapping
Release Management
Requirements Management
Resource Management
Workflow Management

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Real Estate CRM

Campaign Management
Client / Property Matching
Contact Management
Dashboard
Interaction Tracking
Lead Management
Segmentation

Relational Database

Not specified

Task Management

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

Work Management

Not specified

Workflow Management

Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Customizable Dashboard
Document Management
Forms Management
Mobile Access
Task Management
Third Party Integrations
Workflow Configuration

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