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What is SurveyTown?

Continuously monitoring customer satisfaction through adaptable surveys like NPS, CSAT, and CES can provide valuable insights into the customer experience. SurveyTown equips businesses with the necessary tools to better grasp customer sentiment by offering customized surveys, including tailored Net Promoter Scores (NPS), Customer Satisfaction Scores (CSAT), and Customer Effort Scores (CES). By addressing negative feedback and highlighting positive experiences, companies can encourage customers to share their stories on social media platforms, thus fostering a community of engagement. Tracking performance over time is crucial for developing effective business strategies that resonate with customers. You have the option to create a variety of survey types, such as NPS, CES, CSAT, and ratings, or even design completely customized formats that fit your needs. Surveys can incorporate a range of question styles, feature distinct success pages, and allow for visual personalization, ensuring they align with your brand. When responses are received, relevant team members can be notified promptly, and you can easily upload your contact list to distribute surveys via email or integrate them into follow-up communications like post-purchase or ticket closure emails. Furthermore, promoting your survey links through your website or various social media channels can expand your outreach significantly. By adopting this all-encompassing approach, businesses will not only enhance customer relationships but also work towards maximizing overall satisfaction, leading to long-term loyalty and success.

What is SureCritic Reviews?

In a world saturated with advertisements and intrusive spam, it is essential to access authentic experiences shared by actual customers. SureCritic stands out as your dependable and verified review platform, enabling you to find trustworthy businesses. By compiling a diverse array of impartial feedback from customers about their service encounters, SureCritic underscores the necessity of hearing from everyone, as every single experience is significant. Each review plays a pivotal role in shaping your decision-making process, and we believe it is crucial for you to view a holistic perspective that includes all viewpoints. Unlike many platforms that may filter content, we maintain all reviews, ensuring you receive an unvarnished array of opinions, both favorable and unfavorable. Businesses are acutely aware of the consequences of dissatisfied customers, which is why our innovative concern resolution tool, known as ReScore, motivates them to swiftly rectify any issues that arise from unsatisfactory experiences. To guarantee authenticity, review requests are sent directly from the business's point-of-sale system, ensuring that every review is submitted by a genuine customer rather than an automated source. By emphasizing transparency and accountability, SureCritic is devoted to creating an environment where businesses can enhance their services and customers can make well-informed decisions. Ultimately, we aim to empower consumers with the insights they need to choose wisely among various options.

Media

Media

Integrations Supported

Bronto Marketing Platform
Campaigner
Microsoft Excel
Zapier

Integrations Supported

Bronto Marketing Platform
Campaigner
Microsoft Excel
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$69 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SurveyTown

Date Founded

2015

Company Location

United States

Company Website

surveytown.com

Company Facts

Organization Name

SureCritic

Company Website

www.surecritic.com

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Categories and Features

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

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