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What is Survicate?

Survicate is a Customer Feedback Platform built for product managers, researchers, and CX teams who need more than a survey tool. Deploy surveys across web, mobile, email, and in-product channels triggered by specific user behaviors, segments, or events. Connect them directly to HubSpot, Salesforce, Intercom, Zendesk, Amplitude, Slack, and 40+ other tools so feedback lands where your team already works. Go beyond surveys with multi-source feedback aggregation: pull in support tickets, call transcripts, App Store reviews, and 12+ other sources into one place. Research Hub, our AI research repository, automatically tags, categorizes, and analyzes all of it. AI Research Assistant lets you query your entire feedback dataset in plain language, with every answer traced back to real data. Everything is built to connect: 40+ native integrations, behavior-based targeting, and a data model that maps feedback to the users and accounts already in your CRM. For teams that need feedback to do more than sit in a report.

What is Producter?

Producter is an all-in-one solution created for effective product management, enabling the gathering of customer insights, task organization, roadmap monitoring, and timely communication updates for companies focused on product development. This platform acts as a collaborative space for both technical and non-technical personnel, improving transparency within product management workflows. As remote work became the norm during the pandemic, product teams faced challenges with increased alignment meetings alongside customer-facing departments, resulting in an influx of Slack notifications and excessive follow-ups that consumed valuable time and energy. Within this landscape, Producter equips both product and customer-facing teams to make informed choices based on customer feedback. Users can effortlessly link important customer insights to specific tasks, ensuring that customers remain informed about their feedback's progress. The automated notification feature gives customers confidence that their contributions are recognized and being utilized. In addition, teams can collectively develop their roadmaps, making them visible to coworkers and customers, which promotes a unified understanding of the product vision and cultivates a more engaged user community. Thus, Producter not only enhances operational efficiency but also fosters stronger connections between product teams and their clientele, paving the way for better collaboration and innovation. Ultimately, this tool empowers teams to align their strategies effectively, nurturing a culture of responsiveness and customer-centricity.

Media

Media

Integrations Supported

Intercom
Slack
Zendesk
Amplitude
Braze
Campaign Monitor
Customer.io
Gong
Google Cloud BigQuery
Google Sheets
HubSpot Marketing Hub
Optimizely One
Productboard
RudderStack
Salesforce
Salesforce Marketing Cloud Account Engagement
SendGrid
Zoho Campaigns

Integrations Supported

Intercom
Slack
Zendesk
Atlassian Insight
GitHub

API Availability

API Availability

Pricing Information

$56 per month
Survicate offers 4 paid plans and a 10-day free trial of paid features, prices staring from:

Starter: $89;
Growth: $56 (billed annually);
Pro: $349 (billed annually);
Enterprise: $569 (builled annually).
Free Trial Offered?

Pricing Information

$9 per user per month
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Survicate

Date Founded

2013

Company Location

Poland

Company Website

survicate.com

Company Facts

Organization Name

Producter

Date Founded

2021

Company Location

Estonia

Company Website

producter.co

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic

User Research

Not specified

Categories and Features

Product Management

Not specified

Task Management

Not specified

User Research

Not specified

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