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What is Sutherland Perform?

Sutherland Perform assesses customer interactions by examining multiple factors to ensure that staff adhere to defined customer engagement protocols. This oversight helps in uncovering new avenues that enable employees to significantly improve the overall customer experience. By harnessing data from various sources such as customer feedback, emails, chats, and social media platforms, Perform produces actionable insights that can be applied at different levels, including individual agents, teams, managers, and across the entire organization. These insights support tailored coaching for employees, helping them refine their customer support techniques and adjust their strategies to elevate future customer experiences. Our advanced tools, state-of-the-art technology, and committed workforce equip your business to thrive in an environment that increasingly depends on remote interactions. Additionally, our specialized teams are dedicated to delivering high-performance outcomes through flexible and resilient services that can be efficiently executed from any location worldwide, ensuring that your organization remains competitive and responsive in a dynamic market. As businesses face new challenges, our solutions are designed to adapt, ensuring sustained growth and customer satisfaction in these evolving times.

What is Ekaav?

Ekaav is an advanced software platform designed for meticulous visual audience journey planning, specifically crafted for modern marketing teams. Unlike conventional project management tools that only organize tasks, Ekaav empowers marketers to develop the essential strategy for every campaign. Users can design audience journeys, detail campaign stages, map touchpoints, connect customer results, and visualize the transition of prospects from initial awareness to final conversion. Leveraging Ekaav facilitates the ability to: - Customize marketing journeys for targeted audiences - Develop visually striking multi-channel campaigns - Monitor customer interactions and their outcomes - Structure messaging and calls to action effectively - Display campaign strategies in an engaging manner - Collaborate effortlessly with teams and clients - Replace cumbersome spreadsheets, slide decks, and outdated documents, thereby enhancing the entire marketing workflow. This allows teams to focus more on creativity and less on administrative tasks, resulting in more efficient campaign execution.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$29/month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Sutherland

Date Founded

1986

Company Location

United States

Company Website

www.sutherlandglobal.com/products-x-platforms/sutherland-perform

Company Facts

Organization Name

Ekaav

Date Founded

2026

Company Location

India

Company Website

ekaav.app

Categories and Features

Categories and Features

Customer Journey Mapping Tools

Collaboration
Templates

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