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Ratings and Reviews 0 Ratings
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What is Sutherland Perform?
Sutherland Perform assesses customer interactions by examining multiple factors to ensure that staff adhere to defined customer engagement protocols. This oversight helps in uncovering new avenues that enable employees to significantly improve the overall customer experience. By harnessing data from various sources such as customer feedback, emails, chats, and social media platforms, Perform produces actionable insights that can be applied at different levels, including individual agents, teams, managers, and across the entire organization. These insights support tailored coaching for employees, helping them refine their customer support techniques and adjust their strategies to elevate future customer experiences. Our advanced tools, state-of-the-art technology, and committed workforce equip your business to thrive in an environment that increasingly depends on remote interactions. Additionally, our specialized teams are dedicated to delivering high-performance outcomes through flexible and resilient services that can be efficiently executed from any location worldwide, ensuring that your organization remains competitive and responsive in a dynamic market. As businesses face new challenges, our solutions are designed to adapt, ensuring sustained growth and customer satisfaction in these evolving times.
What is JourneyTrack?
Enhance the efficiency of journey management to conserve crucial time while facilitating data-informed decisions that boost customer loyalty and increase revenue. Organize team workshops that seamlessly convert concepts into implementable journeys with a simple click. You can either use our pre-made templates or create custom journeys, while our DEI tool, integrated with persona insights, helps to detect any biases that may affect these experiences. Make well-informed decisions that resonate with customer desires and align with your business goals. Enrich your journey development by integrating all pertinent research findings, strategic recommendations, and performance analytics. Engage in real-time collaboration with your team, offering contextual feedback throughout the project lifecycle. All your insights and data are readily available through a centralized hub, complete with robust search features that enhance efficiency and user experience. By leveraging these tools, you can consistently refine and elevate your strategies, cultivating a culture of innovation and adaptability within your organization, ultimately leading to improved outcomes for both your team and your customers.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$2,000 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sutherland
Date Founded
1986
Company Location
United States
Company Website
www.sutherlandglobal.com/products-x-platforms/sutherland-perform
Company Facts
Organization Name
JourneyTrack
Date Founded
2021
Company Location
United States
Company Website
www.journeytrack.io
Categories and Features
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates
Categories and Features
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates