Ortto Reviews & Ratings

Ortto

5.0 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 3 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

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What is Sutherland Perform?

Sutherland Perform assesses customer interactions by examining multiple factors to ensure that staff adhere to defined customer engagement protocols. This oversight helps in uncovering new avenues that enable employees to significantly improve the overall customer experience. By harnessing data from various sources such as customer feedback, emails, chats, and social media platforms, Perform produces actionable insights that can be applied at different levels, including individual agents, teams, managers, and across the entire organization. These insights support tailored coaching for employees, helping them refine their customer support techniques and adjust their strategies to elevate future customer experiences. Our advanced tools, state-of-the-art technology, and committed workforce equip your business to thrive in an environment that increasingly depends on remote interactions. Additionally, our specialized teams are dedicated to delivering high-performance outcomes through flexible and resilient services that can be efficiently executed from any location worldwide, ensuring that your organization remains competitive and responsive in a dynamic market. As businesses face new challenges, our solutions are designed to adapt, ensuring sustained growth and customer satisfaction in these evolving times.

What is Ortto?

Integrate your data effectively, categorize your audience, deliver smooth experiences, and easily monitor your performance. The use of no-code integrations enables you to consolidate data from various sectors like finance, marketing, sales, support, and product into a unified customer profile. This consolidation highlights the actions that hold the greatest significance for your business. Audience segmentation is an invaluable strategy that empowers you to reach targeted groups based on a mix of demographic, firmographic, behavioral, and transactional data. Crafting the right message for the appropriate individual at the ideal moment is crucial. Delivering hyper-personalized omnichannel experiences that resonate with your audience throughout the entire customer journey offers a unique opportunity for engagement. Intelligent automation can create interactions that feel genuinely human, enhancing the overall experience. Data should simplify decision-making rather than complicate it. With the aid of visual analytics and insightful reports, your entire team can engage in data-driven decisions, while tailored dashboards ensure you remain focused on your objectives. Ultimately, embracing a data-centric approach is essential for fostering growth and enhancing customer relationships.

Media

Media

Integrations Supported

Integrations Supported

Deadline Funnel
Emailable
Evidence
Gleam
Google Ads
Gravity Data
Gravity Forms
Integrate.io
Integrately
Intercom
Lob
Meetup
Nanacast
Pipedrive
QuickEmailVerification
SaveMyLeads
Shopify
Slack
Xplenty
Zoom Chat

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$199 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sutherland

Date Founded

1986

Company Location

United States

Company Website

www.sutherlandglobal.com/products-x-platforms/sutherland-perform

Company Facts

Organization Name

Ortto

Date Founded

2015

Company Location

Australia

Company Website

ortto.com

Categories and Features

Categories and Features

Account Based Marketing

Analytics
Campaign Personalization
Customer Segmentation
Engagement Monitoring
Lead Nurturing
Lead Scoring
Progress Tracking

AI Marketing

Not specified

Campaign Management

Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign

Conversational Marketing

Appointment Scheduling
Audience Segmentation
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication

Customer Data Platforms (CDP)

Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
GDPR Compliance

Customer Journey Mapping Tools

Action Management
Behavioral Analytics
Customer Profiles
Templates

Demand Generation

Not specified

Email Marketing

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Email Template Design

Not specified

Lead Capture

Dashboard
Lead Distribution
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Scoring
Online Forms

Lead Generation

Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Visitor Identification

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Source Tracking

Marketing Analytics

A/B Testing
Campaign Management
Channel Attribution
Customer Journey Mapping
Dashboard
Performance Metrics
ROI Tracking
Website Analytics

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Website Visitor Tracking

Mobile Marketing

Contextual Targeting
Email Marketing
Engagement Monitoring
Location-Based Marketing
Push Notifications
Text Messaging

Retargeting

A/B Testing
Audience Targeting
Behavioral Targeting
Conversion Tracking
Geo Targeting
Mobile Retargeting
Personalization
Social Media Retargeting

Sales Enablement

Collaboration
Contact Management
Content Management
Goals / Quota Management
Lead Management
Territory Management

SMS Marketing

Artificial Intelligence
Reporting/Analytics

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