Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • ThriveSparrow Reviews & Ratings
    4.4 out of 5 stars 43 Ratings
    Company Website for ThriveSparrow
  • Intermedia Unite Reviews & Ratings
    4.3 out of 5 stars 1,634 Ratings
    Company Website for Intermedia Unite
  • Haystack Reviews & Ratings
    4.6 out of 5 stars 292 Ratings
    Company Website for Haystack
  • Acadia Reviews & Ratings
    5.0 out of 5 stars 3 Ratings
    Company Website for Acadia
  • D&B Risk Analytics Reviews & Ratings
    4.4 out of 5 stars 81 Ratings
    Company Website for D&B Risk Analytics
  • Cloverleaf Reviews & Ratings
    4.8 out of 5 stars 189 Ratings
    Company Website for Cloverleaf
  • WorkTango Reviews & Ratings
    4.7 out of 5 stars 1,554 Ratings
    Company Website for WorkTango
  • New Relic Reviews & Ratings
    4.5 out of 5 stars 2,941 Ratings
    Company Website for New Relic
  • NinjaOne Reviews & Ratings
    4.7 out of 5 stars 6,065 Ratings
    Company Website for NinjaOne
  • SurveyLegend Reviews & Ratings
    4.5 out of 5 stars 1,881 Ratings
    Company Website for SurveyLegend

What is Sutherland Perform?

Sutherland Perform assesses customer interactions by examining multiple factors to ensure that staff adhere to defined customer engagement protocols. This oversight helps in uncovering new avenues that enable employees to significantly improve the overall customer experience. By harnessing data from various sources such as customer feedback, emails, chats, and social media platforms, Perform produces actionable insights that can be applied at different levels, including individual agents, teams, managers, and across the entire organization. These insights support tailored coaching for employees, helping them refine their customer support techniques and adjust their strategies to elevate future customer experiences. Our advanced tools, state-of-the-art technology, and committed workforce equip your business to thrive in an environment that increasingly depends on remote interactions. Additionally, our specialized teams are dedicated to delivering high-performance outcomes through flexible and resilient services that can be efficiently executed from any location worldwide, ensuring that your organization remains competitive and responsive in a dynamic market. As businesses face new challenges, our solutions are designed to adapt, ensuring sustained growth and customer satisfaction in these evolving times.

What is OvationCXM?

Transform fragmented interactions with customers, whether involving internal teams or external collaborators, into remarkable experiences that generate immediate financial benefits and greatly improve your Net Promoter Score. A complete system overhaul isn't necessary to achieve this. OvationCXM is the leading CXM platform that seamlessly integrates disparate internal functions and third-party services, offering a comprehensive view of customer interactions throughout your entire ecosystem. Cultivate a unified perspective among various organizations to guarantee smooth customer journeys and effective communication across your network. Gain accurate answers to inquiries and deliver them swiftly through Messenger, our adaptable digital platform that includes webchat, email, phone, SMS, and more. Equip your teams and end-users with AI models specifically trained and tagged to provide relevant, customized information. Leverage Smart Buttons and on-screen deep links to effectively engage your customers, resulting in faster and more informed resolutions. By refining these processes, you can significantly boost overall customer satisfaction and foster long-term loyalty, ultimately driving sustained business success.

Media

Media

Integrations Supported

Integrations Supported

ChatGPT

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

Sutherland

Date Founded

1986

Company Location

United States

Company Website

www.sutherlandglobal.com/products-x-platforms/sutherland-perform

Company Facts

Organization Name

OvationCXM

Date Founded

2014

Company Location

United States

Company Website

www.ovationcxm.com

Categories and Features

Categories and Features

Popular Alternatives

Popular Alternatives

Zendesk Reviews & Ratings

Zendesk

4.3 out of 5 stars
Touchpoint Dashboard Reviews & Ratings

Touchpoint Dashboard

Strativity Group
Content Guru storm Reviews & Ratings

Content Guru storm

Content Guru