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What is Swivl?

Swivl streamlines the process of AI training. Data scientists typically dedicate around 80% of their time to non-value-added activities like data cleaning and annotation. Our no-code SaaS platform enables teams to delegate data annotation responsibilities to a community of skilled annotators, facilitating a cost-efficient closure of the feedback loop. This approach encompasses the entire machine learning lifecycle, from training and testing to deployment and monitoring, particularly focusing on audio and natural language processing. In doing so, Swivl not only enhances efficiency but also allows data scientists to concentrate on higher-value tasks.

What is Dialogflow?

Dialogflow, developed by Google Cloud, serves as a platform for natural language understanding, enabling the creation and integration of conversational interfaces for various applications, including mobile and web platforms. This tool simplifies the process of embedding various user interfaces, such as bots or interactive voice response systems, into applications. With Dialogflow, businesses can establish innovative methods for customer engagement with their products. It is capable of processing customer inputs in diverse formats, including both text and audio, such as voice calls. Additionally, Dialogflow can generate responses in text format or through synthetic speech, enhancing user interaction. The platform offers specialized services through Dialogflow CX and ES, specifically designed for chatbots and contact center applications. Furthermore, the Agent Assist feature is available to support human agents in contact centers, providing them with real-time suggestions while they engage with customers, ultimately improving service efficiency and customer satisfaction. By leveraging these capabilities, companies can significantly enhance the overall customer experience.

Media

Media

Integrations Supported

Avaya Experience Platform
BotCore
BotStar
Cisco Webex
Clienk
Cognigy.AI
Dialpad Support
Expertflow Contact Center
Genesys Cloud CX
Kik
Meya
NICE CXone Mpower
Neo Enterprise Assistant Platform
SiteLink Web Edition
Take Blip
Thunkable
Twilio
UJET
WotNot
maaiiconnect

Integrations Supported

Avaya Experience Platform
BotCore
BotStar
Cisco Webex
Clienk
Cognigy.AI
Dialpad Support
Expertflow Contact Center
Genesys Cloud CX
Kik
Meya
NICE CXone Mpower
Neo Enterprise Assistant Platform
SiteLink Web Edition
Take Blip
Thunkable
Twilio
UJET
WotNot
maaiiconnect

API Availability

Has API

API Availability

Has API

Pricing Information

$149/mo/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Education Bot, Inc

Date Founded

2018

Company Location

Colorado

Company Website

tryswivl.com

Company Facts

Organization Name

Google

Date Founded

1998

Company Location

United States

Company Website

cloud.google.com/dialogflow

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Data Labeling

Human-in-the-loop
Labeling Automation
Labeling Quality
Performance Tracking
Polygon, Rectangle, Line, Point
SDK
Supports Audio Files
Task Management
Team Collaboration
Training Data Management

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversation Intelligence

AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Machine Learning

Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

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