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What is SydneyEnterprise?

Built on the innovative foundation of LucideaCore technology, SydneyEnterprise enables organizations to significantly enhance their operational capabilities. For those looking to improve their knowledge management (KM) strategies while feeling restricted by their current integrated library system (ILS), SydneyEnterprise is the ideal answer. It combines essential ILS functionalities such as cataloging, lending, serials, and acquisitions with sophisticated features, including electronic resource management, Active Directory and SharePoint integration, and multi-branch workflows, alongside powerful knowledge management tools. These tools empower you to create and disseminate knowledge repositories beyond the library, execute federated searches of external content, and much more. By simplifying the capturing, organizing, and sharing of knowledge resources, you can create a singular authoritative source for all organizational knowledge. Additionally, SydneyEnterprise integrates effortlessly with platforms like SharePoint and Google, while also providing mobile access, which allows users to connect with resources anytime and anywhere. This flexibility not only enhances the effectiveness of your organization’s knowledge management initiatives but also fosters continuous progress in an ever-changing digital environment, ensuring that your team remains agile and informed. In this way, SydneyEnterprise becomes a cornerstone for organizations striving to excel in knowledge sharing and collaboration.

What is Plumsail HelpDesk?

One of the standout features of SharePoint is its seamless integration with third-party applications. Plumsail HelpDesk is designed to operate within the SharePoint and Office 365 ecosystems, leveraging the full capabilities of these platforms. To assist you in determining if HelpDesk fits your needs, here are some key points to consider. If you're worried about staying up to date, rest assured that we will provide the latest updates as soon as Office 365 and SharePoint versions 2013/2016 are released. For enterprise clients, HelpDesk offers unlimited access alongside more cost-effective options for small to medium businesses. Additionally, the web-widget feature allows for linking to external sites, ensuring customers can submit tickets directly without leaving your website. Customization is a significant advantage, as you can tailor the appearance and functionality of your HelpDesk by adjusting triggers, ticket views, templates, forms, and statuses to suit your preferences. This level of personalization ensures that your HelpDesk can meet the unique needs of your organization effectively.

Media

Media

Integrations Supported

Integrations Supported

Microsoft 365

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$39 per month
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Lucidea

Date Founded

1989

Company Location

Canada

Company Website

lucidea.com

Company Facts

Organization Name

Plumsail

Date Founded

2011

Company Location

US

Company Website

plumsail.com/sharepoint-helpdesk/

Categories and Features

Library Management

Acquisition Management
Barcode Scanning
Catalog Management
Church Libraries
Circulation Management
Inventory Management
Law Libraries
OPAC
Patron Management
Periodicals Management
Private Libraries
Public Libraries
Reserve Shelf Management
School Libraries
Search
Self Check-in / Check-Out
Serials Management

Categories and Features

Help Desk

Not specified

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