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What is Symbl?

Symbl is an API platform aimed at enabling developers and companies to effortlessly integrate conversational intelligence into a variety of communication channels. Our comprehensive set of APIs utilizes advanced machine learning algorithms that can analyze any form of conversation data to derive meaningful insights contextually, encompassing several domains and platforms including voice, email, chat, and social media, all without the need for initial training data, wake words, or specialized classifiers. By democratizing access to conversational technology, Symbl facilitates large-scale collaboration, empowering organizations to implement our targeted workplace productivity API, which assists brands in optimizing crucial workflows for knowledge workers while enhancing customer interactions. Whether you are a seasoned developer or a novice looking to harness employee collaboration within your business, our API provides customizable options designed to address your unique use cases, ensuring it effectively satisfies your requirements. In addition, Symbl is dedicated to transforming the dynamics of team communication and collaboration by offering cutting-edge tools that enable businesses to thrive in a rapidly evolving landscape. Ultimately, our goal is to support organizations in unlocking their full potential through improved interaction and engagement strategies.

What is Chatlayer by Sinch?

Chatlayer, created by Sinch, represents an advanced conversational AI platform that allows businesses to craft sophisticated chatbots capable of understanding and engaging in over 100 languages across various platforms. With its easy-to-use, no-code interface, it seamlessly integrates with major CRM systems, ticketing solutions, knowledge bases, and contact center technologies through APIs, thereby facilitating the automation of complex customer interactions. The platform boasts features like proprietary Natural Language Processing (NLP), multilingual support, and integration with ChatGPT, enabling companies to elevate customer engagement, streamline support processes, and deliver personalized experiences on a large scale. Recognized in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, Chatlayer stands out due to its robust capabilities and user-friendly design. As businesses increasingly strive to enhance their customer service strategies, Chatlayer emerges as an essential tool to fulfill these growing needs while maintaining high-quality interactions. Investors and stakeholders alike are taking note of its potential to redefine customer engagement in the digital age.

Media

Media

Integrations Supported

Salesforce
Airtable
Alexa Smart Properties
Confluence
EAZY CRM
Facebook
Genesys Cloud CX
Gmail
Google Assistant
Hootsuite
HubSpot CRM
HubSpot Customer Platform
RingCentral Automatic Call Recording
Sinch
Slack
Trello
Twilio Flex
Unremot
WhatsApp
Zendesk

Integrations Supported

Salesforce
Airtable
Alexa Smart Properties
Confluence
EAZY CRM
Facebook
Genesys Cloud CX
Gmail
Google Assistant
Hootsuite
HubSpot CRM
HubSpot Customer Platform
RingCentral Automatic Call Recording
Sinch
Slack
Trello
Twilio Flex
Unremot
WhatsApp
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Symbl.ai

Date Founded

2018

Company Location

United States

Company Website

symbl.ai

Company Facts

Organization Name

Sinch

Date Founded

2008

Company Location

Sweden

Company Website

engage.sinch.com

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Natural Language Processing

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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