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What is Symphony by Wix?

Wix's Symphony is a groundbreaking AI platform aimed at supporting independent entrepreneurs and small businesses with their ongoing operational tasks. Central to this platform is Maestro, a smart agent that learns about each business and delegates tasks to specialized agents skilled in various fields such as outreach, marketing, scheduling, research, finance, and content creation. Users can effortlessly connect tools like calendars, emails, productivity software, Slack, and Salesforce, while tracking agent performance within a collaborative workspace that provides task updates, business snapshots, and vital performance metrics. Teams enjoy the autonomy to create custom agents, authorize or adjust significant actions, and manage workflows through a user-friendly conversational interface. Moreover, Symphony is available as both a web application and a mobile app, providing users with options for free and premium subscriptions to meet different business requirements. This diverse functionality not only streamlines workflows but also helps users maintain focus on their operational objectives. Ultimately, Symphony stands out as a comprehensive solution that fosters efficiency and growth in the entrepreneurial landscape.

What is Cognigy.AI?

Cognigy.AI is a sophisticated conversational AI platform tailored for enterprises, aimed at automating customer interactions across multiple channels, such as voice and chat. By utilizing cutting-edge natural language understanding (NLU) and large language models (LLMs), it allows companies to develop smart AI agents that engage in personalized, human-like dialogues. The platform's strong integration features enable it to connect effortlessly with existing contact center and CRM systems, thereby enhancing the orchestration of customer experiences. Additionally, Cognigy.AI introduces Agentic AI, which features autonomous, goal-driven agents capable of independent thought, adaptation, and collaboration with both AI and human agents, effectively managing intricate queries with agility and accuracy. This all-encompassing solution not only facilitates the streamlining of customer service operations but also boosts engagement levels and increases efficiency in addressing customer inquiries, ultimately transforming the way businesses interact with their clients. With its innovative tools and capabilities, Cognigy.AI positions organizations to thrive in the competitive landscape of customer service.

Media

Media

Integrations Supported

Salesforce
Slack
Notion
Wix

Integrations Supported

Salesforce
Slack
8x8 Contact Center
Alexa
Avaya Experience Platform
Elasticsearch
Firebase
Genesys Cloud CX
Genesys Cloud EX
Google Maps
HERE
Intercom
Microsoft Teams
OpenAI
Stackreaction
Tungsten Communications Manager
Workplace from Meta
monday AI work platform

API Availability

API Availability

Has API

Pricing Information

$16/month
Free plan: $0 with 500 monthly credits, capped at 100 per day. Basic: $16/month with 2,000 monthly credits; Pro: $40/month with 5,000 credits; Max: $80/month with 12,000 credits. Monthly and yearly subscriptions are available; yearly plans are advertised at 20% off. Unused credits do not roll over, and prices exclude applicable taxes.
Free Version
Free Trial Offered?

Pricing Information

Volume based pricing
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Wix

Date Founded

2006

Company Location

Israel

Company Website

www.wix.com/symphony

Company Facts

Organization Name

NiCE Cognigy

Company Location

Germany / United States

Company Website

www.cognigy.com

Categories and Features

Agentic AI

Not specified

Agentic Orchestration

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Automation

Not specified

AI Employees

Not specified

Categories and Features

Agentic AI

Not specified

Agentic Orchestration

Not specified

AI Agent Builders

Not specified

AI Agents

Not specified

AI Assistants

Not specified

AI Employees

Not specified

AI Orchestration

Not specified

AI Voice Agents

Not specified

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Generative AI

Not specified

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization

Live Chat

Canned Responses
Customizable Branding
Proactive Chat
Third Party Integration
Transfers / Routing

Voice Bot

Not specified

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