Symphony Reviews & Ratings

Symphony

4.0 out of 5 stars

Ratings and Reviews 1 Rating

Total 4 out of 5 stars
ease 5 out of 5 stars
features 4 out of 5 stars
design 5 out of 5 stars
support 4 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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What is Symphony?

Symphony Communication software is tailored specifically for the financial services sector, comprising four integrated platforms: Messaging, Voice, Directory, and Analytics. It is relied upon by over 500,000 users and more than 1,000 institutions, including all ten of the largest investment banks globally. Symphony Messaging serves as a versatile chat application for both internal and external communications. With its Federation feature, users can send messages off-channel via WhatsApp, SMS, WeChat, and LINE, all while adhering to the stringent compliance regulations of the financial industry. The software is accessible on both desktop and mobile devices, promoting adaptable work environments. The Symphony Voice platform is crafted for voice communication within the global finance sphere. This includes the Cloud9 trader voice solution, which connects traders with related teams seamlessly. Additionally, the award-winning wireless turret phone alternative facilitates easy deployment and boasts an array of robust features in a fully cloud-based software service. The interconnected Symphony Directory allows users to swiftly search for, locate, and contact financial counterparties in mere seconds, enhancing communication efficiency within the industry. Overall, Symphony's comprehensive suite of tools is designed to optimize collaboration and connectivity in a fast-paced financial landscape.

What is Hyper-Reach?

Hyper-Reach is an advanced internal communication and alerting platform built to help organizations deliver critical messages instantly and effectively. Operating as a cloud-based SaaS solution, it supports communication across SMS, voice calls, email, TTY/TDD, browser alerts, Alexa devices, and additional digital channels to ensure comprehensive message delivery. At the core of the system is Contact Manager, a robust tool that enables administrators to manage, filter, and group contacts using both static lists and dynamic data attributes. This flexibility ensures that messages can be precisely targeted to departments, facilities, or entire organizations without manual complexity. Hyper-Reach integrates directly with HR management systems like UKG, allowing automatic synchronization of employee data for streamlined operations. Built-in templates and AI-powered message enhancement tools help users craft polished, clear communications quickly, even during high-pressure situations. The platform also supports multilingual messaging to ensure accessibility across diverse workforces. For extended reach, organizations can broadcast updates to social media platforms, RSS feeds, and FEMA-certified IPAWS channels when needed. Security is embedded throughout the system, with two-factor authentication, IVR-based message launch, and secure mobile access via the Hyper-Reach Launch app. An optional hotline add-on allows employees or stakeholders to call in and retrieve important recorded updates at any time. Designed for industries such as government, healthcare, education, utilities, manufacturing, and public safety, the system adapts to varied operational needs. Whether used for emergency alerts, HR announcements, system outages, or compliance notifications, Hyper-Reach ensures messages are received, understood, and acted upon quickly.

Media

Media

Integrations Supported

AccessFintech
Appian
Citrix Workspace
Confluence
FlexTrade
Google Cloud CDN
Jira
LINE
ServiceNow
Slack
SteelEye
Symantec EDR
Telegram
Theta Lake
TradingView
Verint Community
WhatsApp
iMessage

Integrations Supported

Alexa
Google Translate

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Online Training

Company Facts

Organization Name

Symphony Communication

Date Founded

2014

Company Location

United States

Company Website

symphony.com

Company Facts

Organization Name

Hyper-Reach

Company Location

United States

Company Website

www.hyper-reach.com/hyper-reach-solution/

Categories and Features

Collaboration

Chat / Messaging
Contact Management
Real Time Editing
Task Management
Video Conferencing

Employee Communication Tools

Audio / Video Conferencing
Chat / Messaging
Employee Directory
File Sharing
Knowledge Management
Surveys & Feedback

Encrypted Messaging

Not specified

Internal Communications

Chat/Messaging
Employee Directory
Telephony
Video Chat
Voice Chat

Team Chat

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Search / Filter
Threaded Discussion
Video Conferencing
Voice Calling

Team Communication

Audio Calls
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Categories and Features

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