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What is SyncDojo?

As you set out to improve collaboration between customer support and product management, it would be beneficial to connect with your colleague, the Administrator, who has significant expertise and knowledge of your Help Desk system along with Team Foundation Server or Team Services Online. Collect the crucial data required to link your Help Desk with Product Management systems, with the objective of developing an integrated workspace that allows Development and Support to work together harmoniously as a single unit. Take the time to dive into your team's performance by analyzing ticketing data and its relationship with the development efforts taking place in other teams. Moreover, keep senior personnel from both departments informed about any new requests, issues, or bugs that arise in connection with current projects or future assignments. This forward-thinking approach to communication will nurture a more agile and responsive work environment. Ultimately, by bolstering these connections, you will create a pathway for more effective problem-solving and drive innovation. By fostering a culture of collaboration, you can ensure that both teams are aligned and ready to tackle challenges together.

What is Flow Software?

Automatically collect and organize data from diverse sources with Flow. This platform excels in interpreting data from industrial historians, SQL databases, online repositories, IoT devices, and even Excel spreadsheets and text documents. Additionally, it accommodates manual data entry through customizable forms. The Flow Information Platform guarantees a unified and precise representation of your data, enhancing your capabilities in mining, analytics, and decision-making. With the powerful Flow Calculation Engine, you can create calculated KPI metrics utilizing both gathered and manually entered data. You can perform various calculations, including "roll up," moving window, and predictive analyses for upcoming dates. By linking your KPIs to production events such as batches, shift teams, and product changeovers, you can increase their relevance. Evaluate your KPIs against predefined targets or thresholds to identify potential areas for further examination. Ultimately, the Flow Information Platform provides you with in-depth insights that support both operational and strategic decision-making. The platform's user-friendly reports and dashboards facilitate data interpretation, ensuring stakeholders have seamless access to essential information necessary for making informed decisions. This comprehensive approach empowers organizations to optimize performance and drive continuous improvement.

Media

Media

Integrations Supported

Freshdesk
HappyFox
Kayako
Microsoft Teams
Salesforce
Zendesk

Integrations Supported

eCargo

API Availability

API Availability

Pricing Information

$8.00 per user per month
Free Trial Offered?

Pricing Information

$350.00/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Bluepen Software

Date Founded

2016

Company Location

United States

Company Website

www.bluepensoftware.com

Company Facts

Organization Name

Flow Software

Date Founded

2004

Company Location

New Zealand

Company Website

www.flow-software.com

Categories and Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Categories and Features

EDI

AS2 Applications
Configuration Data Searching
Data Format Translator
Flexible Licensing
Full Logging
Labeling

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

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