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What is Synthesio?

Enhance your comprehension of your customers' genuine voices by utilizing state-of-the-art AI that identifies emerging trends and prevalent consumer language. Advanced models, drawing inspiration from market analysis, unveil crucial insights that might otherwise go unnoticed, keeping you updated on significant shifts in consumer dialogue. Transition from basic interactions to a deeper exploration of behavioral data, uncovering the unique and interrelated characteristics of your audience segments. Develop customized tools for internal use, allowing you to make data-driven, consumer-oriented decisions on a broader scale. With the help of Social Listening Dashboards, you can collect, visualize, and analyze real-time online discussions. These Dashboards are tailored for specific applications and are crafted in partnership with your dedicated Client Service Manager, ensuring they align perfectly with your distinct requirements. Your Dashboard will not only enable you to swiftly adjust to the changing tastes of your consumers and the dynamic market environment, but it will also empower you to make more rapid and dependable decisions based on consumer insights, which ultimately leads to improved results. This forward-thinking strategy not only refines your decision-making processes but also cultivates deeper relationships with your target demographic, fostering loyalty and engagement over time. By continuously monitoring consumer sentiment, you can stay ahead of the curve and respond to your audience's needs effectively.

What is Reputology?

Google, Facebook, local search directories, employee review platforms, and app directories play a significant role in managing customer feedback. With an intuitive dashboard, you can monitor reviews regarding your products and services effortlessly. Consumers increasingly anticipate a reply within 24 hours of submitting an online inquiry, with over 80% expecting this level of responsiveness. Stay updated on new reviews with automatic email notifications, and engage directly through the Reputology interface. Our built-in workflow tool enables you to oversee your team's responses to reviews and track the status of each interaction effectively. Reputology also empowers you to escalate concerns to the appropriate personnel, ensuring that your team delivers exemplary customer service. Even seasoned professionals may find it challenging to manage responses to negative reviews, as scaling this process across the organization can be complex. Nevertheless, maintaining consistency is vital for delivering quality responses and achieving satisfactory resolutions. By implementing structured processes, companies can better navigate the landscape of online reviews and enhance their overall customer engagement strategy.

Media

Media

Integrations Supported

Causal
Desktop.com
Hootsuite

Integrations Supported

Causal
Desktop.com
Hootsuite

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Synthesio

Company Location

United States

Company Website

www.synthesio.com

Company Facts

Organization Name

Reputology

Date Founded

2013

Company Location

United States

Company Website

reputology.com

Categories and Features

Audience Intelligence

AI / Machine Learning
Audience Segmentation
Competitive Intelligence
Content Tracking
Data Visualization
Data-Driven Insights
Filters / Search
Image Recognition
Sentiment Analysis
Social Listening
Social Media Analytics
Trend Tracking

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

Categories and Features

Brand Management

Approval Process Control
Artwork Management
Asset Management
Change Management
Fulfillment Distribution
Project Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Social Media Marketing

Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling

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