Ratings and Reviews 1 Rating

Total
ease
features
design
support

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • VirtualPBX Reviews & Ratings
    141 Ratings
    Company Website
  • CallHub Reviews & Ratings
    390 Ratings
    Company Website
  • TollFreeForwarding Reviews & Ratings
    2,993 Ratings
    Company Website
  • CallTools Reviews & Ratings
    449 Ratings
    Company Website
  • iPlum Reviews & Ratings
    8,991 Ratings
    Company Website
  • RingCentral RingEX Reviews & Ratings
    2,916 Ratings
    Company Website
  • 800.com Reviews & Ratings
    1,455 Ratings
    Company Website
  • OhMD Reviews & Ratings
    164 Ratings
    Company Website
  • Control D Reviews & Ratings
    180 Ratings
    Company Website
  • Squaretalk Reviews & Ratings
    192 Ratings
    Company Website

What is T-Mobile Scam Shield?

The Scam Shield â„¢ application, available free of charge, equips T-Mobile postpaid customers with a suite of anti-scam functionalities including scam ID, scam blocking, and caller ID compatibility for both Android and iOS platforms. It enables users to monitor the occurrence of scam likely calls, and provides options for blocking scams while also allowing the reporting of unwanted telemarketing, fraud, and scam calls. Moreover, users can identify misclassified calls and manage their inbound caller ID preferences, while also having the ability to see their outbound caller ID name and whitelist specific numbers to bypass blocking. For those looking for additional features, premium Scam Shield options can be unlocked for a fee, granting users the ability to block entire categories of calls, like political solicitors or telemarketers. The app retains blocked numbers on the network, which simplifies the process of transferring them to new devices. Users can perform reverse number lookups to investigate unknown callers, and it also includes voicemail-to-text functionality, sending voicemail transcripts straight to the visual voicemail app or as text messages, thereby improving phone management. Altogether, Scam Shield â„¢ greatly enhances user autonomy and safeguards against unwanted communications, making it an essential tool for managing call-related concerns effectively.

What is DialedIn?

DialedIn represents an advanced software solution for contact centers, aimed at significantly improving their efficiency and overall productivity. This all-encompassing platform provides a wide array of tools that facilitate smoother operations for agents and administrators alike, placing it firmly within the CCaSS (Contact Center as a Service) software domain. It caters specifically to businesses seeking to enhance customer interaction and lead management, ultimately optimizing ROI and transforming them into modern, profit-driven enterprises. With its Intelligent Call Routing feature, DialedIn ensures that calls are efficiently directed to the most appropriate agent, thereby maximizing customer satisfaction while balancing agent workload effectively. The system utilizes Proven Dial Strategies that employ sophisticated algorithms to boost contact rates and minimize downtime. Moreover, the platform offers Customizable Tools that can be tailored to meet your operational requirements, ensuring that the technology seamlessly integrates into your workflow. Additionally, DialedIn provides 100% US-Based Support, which includes extensive technical and account management assistance, guaranteeing that users can fully leverage the capabilities of the dialer. An innovative aspect of the platform is the CleanCallerID feature, which actively monitors and replaces DIDs identified as SPAM/SCAM by carriers with new DIDs, thereby maintaining continuous and effective customer interactions. In this way, DialedIn not only equips contact centers with robust tools but also ensures that they remain agile and competitive in a rapidly evolving market.

Media

Media

No images available

Integrations Supported

Gong
HubSpot Sales Hub
IoTFlows
Mesh Systems
Oracle CRM On Demand
Salesforce
Slack
Zapier
Zoho Analytics

Integrations Supported

Gong
HubSpot Sales Hub
IoTFlows
Mesh Systems
Oracle CRM On Demand
Salesforce
Slack
Zapier
Zoho Analytics

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Trial Offered?
Free Version

Pricing Information

$25.00/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

T-Mobile

Company Location

United States

Company Website

www.t-mobile.com/support/plans-features/t-mobile-scam-shield-app

Company Facts

Organization Name

DialedIn

Date Founded

1996

Company Location

United States

Company Website

getdialedin.com

Categories and Features

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Popular Alternatives

Popular Alternatives

Who Reviews & Ratings

Who

Cascadia Labs