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What is TCS Optumera?

As retailers craft their strategies for a post-COVID world marked by rising costs, shifting consumer behaviors, fierce competition, and strict safety regulations, their ability to adapt swiftly has become crucial. This urgent need demands a significant overhaul of retailers' operational frameworks. Moving forward, building resilience is key to unlocking substantial value and facilitating informed decision-making that relies on comprehensive data, predictive analytics, and intelligent, real-time insights tailored to local markets. TCS Optumeraâ„¢ provides an all-encompassing AI-powered retail optimization suite aimed at refining both merchandising and supply chain strategies in a unified manner. By utilizing this innovative technology, retailers have witnessed sales increases of 3-5%, nearly halved the time spent on operations, executed five times more strategies, and achieved a cost reduction of 20-30%. Additionally, it allows for the optimization of customer shopping baskets across multiple channels by considering demand transferability, consumer preferences, predictive analytics, and competitive products, ensuring a personalized shopping experience for every individual. This holistic strategy not only enhances operational efficiency but also equips retailers to excel in a swiftly changing market landscape while nurturing long-lasting consumer relationships.

What is Symphony RetailAI?

For the past thirty years, we have collaborated with grocery, pharmaceutical, DIY, and mass merchandise retailers, as well as their CPG manufacturer partners, to address major challenges in growth and profit margins by implementing advanced software solutions. With the rise of AI technology, we are further improving their return on investment. Our innovative strategies focus on enhancing customer interaction, improving supplier partnerships, launching food-to-go services, and transforming retail environments to include new in-store offerings and click-and-collect options, all backed by a history of successful outcomes. By utilizing comprehensive customer data and assessing current sales patterns, we assist in refining pricing tactics and marketing campaigns, which ultimately boosts customer satisfaction. Our dedication to providing impactful solutions empowers retailers to effectively navigate the complexities of the market while building enduring relationships with their consumer base. This ongoing commitment not only addresses immediate challenges but also positions retailers for future success in a rapidly evolving landscape.

Media

Media

Integrations Supported

Acquia Cloud Platform
Actifio
Amazon Web Services (AWS)
BeyondTrust Endpoint Privilege Management
Blueprint
Boomi
CA Flowdock
Creatio
Flexera One
Google Cloud Platform
HPE Consumption Analytics
IBM Cloud
Informatica Cloud Application Integration
Ivalua
MongoDB
Oracle Cloud Infrastructure
Salesforce

Integrations Supported

Acquia Cloud Platform
Actifio
Amazon Web Services (AWS)
BeyondTrust Endpoint Privilege Management
Blueprint
Boomi
CA Flowdock
Creatio
Flexera One
Google Cloud Platform
HPE Consumption Analytics
IBM Cloud
Informatica Cloud Application Integration
Ivalua
MongoDB
Oracle Cloud Infrastructure
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Tata Consultancy Services

Date Founded

1968

Company Location

India

Company Website

www.tcs.com/optumera-digital-merchandising-suite

Company Facts

Organization Name

Symphony RetailAI

Date Founded

1986

Company Location

United States

Company Website

www.symphonyretailai.com/solutions/

Categories and Features

Retail Execution

AI / Image Recognition
Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management

Categories and Features

CPG

Customer Management
Electronic Data Interchange
Financial Accounting
Forecast / Demand Planning
Inventory Management
Lot Tracking
Pricing Management
Shopper Marketing
Trade Promotion

Retail Execution

AI / Image Recognition
Collaboration Tools
Data Collection
Inspection
Pricing / Placement Optimization
Product Education
Product Promotion Strategy
Retail Site Audit
Workforce Management

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