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What is TEMExpert?

TEMExpert Business Intelligence empowers organizations to track historical spending and usage, extract valuable insights from analytics and reports, and perform thorough assessments of their telecom environment's condition. This innovative platform boasts outstanding performance, sophisticated analytical tools, cost-effective ownership, rapid report generation, and excellent self-service capabilities for users. Since its launch, Business Intelligence has served as a cornerstone of Convergence, supported by a team with a collective experience exceeding three decades in the industry. While performing historical audits to identify overcharges can be advantageous and lead to immediate benefits, it fails to tackle the larger challenge of improving the long-term management of telecom costs; given that overcharges and billing errors often recur annually, a more enduring solution is required. To effectively oversee and enhance telecom expenditures over time, organizations must adopt continuous monitoring and improvement strategies that focus on sustainability and proactive management. Additionally, integrating these strategies will help create a more resilient approach to telecom expense management.

What is ExpenseSmart?

ExpenseSmart® is a robust cloud-based solution that provides users with comprehensive visibility into their telecom inventory, usage, and associated costs, while also enabling the efficient provisioning of both fixed and mobile telecom resources. This integrated platform centralizes all expenses related to fixed, mobile, and IT into one easily accessible interface. Users have the ability to examine inventory levels, usage patterns, expenses, and crucial details, which can be organized by region, cost center, or even by specific business units. The level of detail that can be displayed is highly customizable, allowing for insights ranging from broad global trends to specific usage statistics for individual users. The segmentation features are designed to be flexible, accommodating the distinct needs of each organization. Users can create and access needed reports—like those highlighting usage trends or occurrences of zero billing—at their convenience, either directly within the ExpenseSmart® platform or through scheduled reports for easy retrieval. The platform boasts an intuitive user interface that is responsive across various devices, providing a smooth experience for all users. Additionally, its functionality includes real-time analytics, empowering organizations to make informed decisions based on the latest available data. This ensures that businesses can remain agile and responsive to changes in their telecom environments.

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Integrations Supported

Citrix Workspace
IBM MaaS360
Ivanti Neurons for MDM
Oracle Cloud Infrastructure
Oracle PeopleSoft
SAP Cloud Platform
ServiceNow
Symantec Asset Management Suite
Workday Extend
Workspace ONE

Integrations Supported

Citrix Workspace
IBM MaaS360
Ivanti Neurons for MDM
Oracle Cloud Infrastructure
Oracle PeopleSoft
SAP Cloud Platform
ServiceNow
Symantec Asset Management Suite
Workday Extend
Workspace ONE

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Convergence Analytics

Date Founded

2007

Company Location

Belgium

Company Website

www.convergence-analytics.com

Company Facts

Organization Name

Cass Information Systems

Date Founded

1906

Company Location

United States

Company Website

www.cassinfo.com/telecom-expense-management/why-cass/expensesmart

Categories and Features

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

Categories and Features

Telecom Expense Management

Billing for Data
Billing for Voice
Call Monitoring
Chargeback Tracking
Contract Negotiation
Fixed Line Compatibility
Internal Cost Allocation
Mobile Line Compatibility
Usage Reporting

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