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What is TFS Manager for Dynamics CRM?

Seamlessly transfer case information from Microsoft Dynamics CRM (on-premises) and Dynamics 365 (CRM Online) to Azure DevOps Server, previously recognized as Microsoft’s Team Foundation Server or TFS from 2013 to 2019. A common scenario for this integration is the escalation of bugs or other issues that require developers' attention for resolution. Users have the ability to search within TFS, link cases to current work items, or directly "send cases" to TFS, which leads to the automatic creation of new work items. Once the development team completes their assignments, the CRM cases are updated with crucial TFS work item details, along with notifications regarding any changes in CRM. It's worth mentioning that not all cases are related to bugs; some may need to be escalated for development assistance. Two-way connections between cases and TFS work items can also be established, enhancing tracking and management. Furthermore, new TFS work items can be generated automatically based on defined case field parameters and allocated to the correct projects. This integration accommodates all templates and various work item types, thereby ensuring broad functionality. By enhancing this flow of communication, teams can significantly improve their efficiency and responsiveness when addressing emerging issues. Ultimately, this streamlined process fosters a more collaborative environment, enabling teams to resolve challenges more effectively.

What is Ortoo?

Ortoo provides powerful workforce automation tools that seamlessly integrate with Salesforce, transforming Sales and Service teams around the world into high-achieving entities. Utilizing these tools enables organizations to improve their workflow efficiency, increase conversion rates, elevate sales revenue, and enhance customer satisfaction while also cutting operational expenses. You can explore these advantages by starting with a free trial. Ortoo equips rapidly growing Salesforce businesses to develop outstanding teams; its streamlined automation solutions simplify the processes of creating, updating, and distributing work items such as leads and cases, leading to remarkable gains in productivity and effectiveness. Effortlessly create and modify leads or opportunities straight from incoming emails, and manage email interactions smoothly within Salesforce. This improved Email to Case feature facilitates automatic case creation and updates, in addition to enabling the generation of custom cases or support requests through personalized objects, which significantly boosts operational efficiency. By adopting Ortoo's solutions, companies can also foster better collaboration among team members, ultimately contributing to a more cohesive working environment.

Media

Media

Integrations Supported

AscentialTest
Gemini Testing
Pester
PitchBook
Qualitia
Revenera SCA

Integrations Supported

Q-assign
Salesforce

API Availability

API Availability

Pricing Information

$100 per month

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

Quantum Whisper

Date Founded

2006

Company Location

Canada

Company Website

www.quantumwhisper.com

Company Facts

Organization Name

Ortoo

Company Location

United States

Company Website

ortooapps.com

Categories and Features

Integration

Web Services

Categories and Features

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