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What is TIO?

TIO functions as a sophisticated operating system tailored for freight forwarders, creating a seamless connection between your email inbox and your Transportation Management System (TMS) to streamline coordination: it analyzes incoming shipment emails, links them to active jobs, and fills TMS records for team approval. This system adeptly oversees every step in the shipping process, which encompasses tasks such as obtaining quotes prior to booking, approving reservations, gathering pre-alerts, preparing ISF 10+2, assessing risks for delayed freight and detention, scheduling truck dispatches, crafting arrival notifications, managing customs documentation, reconciling invoices with rates, and finalizing lots. All entries generated within the TMS undergo a meticulous review process and require endorsement from a specified team member before TIO can make any updates, safeguarding against any automatic submissions. TIO is designed to work harmoniously with systems like CargoWise, Magaya, Descartes, GoFreight, and any TMS that is compatible with REST or SOAP APIs, generally allowing for installation to be completed in under a week for most freight forwarding companies. Typically, freight forwarders handle between 80 to 200 shipments on a monthly basis, and the manual interventions needed to coordinate between the inbox and TMS—like reading emails, relaying information, re-entering data, and conducting follow-ups—usually demand about 8 to 12 minutes for each shipment. Through the automation of these repetitive actions, TIO effectively minimizes the duration spent on manual coordination, thereby enabling teams to concentrate on more high-level tasks and enhance overall productivity. Furthermore, this shift not only streamlines operations but also improves accuracy in the shipping process, fostering better service delivery for clients.

What is Modem?

Modem operates as an AI-enhanced solution specifically designed for freight forwarders, consolidating rate management, customer quotations, record-keeping, and crucial operational insights into a cohesive workflow centered around the team's inbox. By efficiently categorizing carrier and contract rates obtained from various sources like PDFs, spreadsheets, and emails, it simplifies the creation of customer quotes based on this information. In addition, teams can easily oversee customer and contact details, manage tasks, and handle quotations while recording the processes and reasoning behind pricing strategies and client interactions. Built to work alongside current forwarding systems, Modem allows for a gradual integration without requiring a complete transformation of existing operations, which contributes to a more seamless adaptation. It promotes teamwork across email and multiple communication platforms, allowing sales, pricing, and operations teams to effectively collaborate on routine tasks and quickly respond to quote requests. Ultimately, freight forwarders can utilize this platform to centralize their operational knowledge, standardize their internal processes, and automate specific functions, all while preserving their current systems. This method not only boosts overall productivity but also cultivates improved communication among team members, leading to a more united and efficient working environment. By creating a streamlined and organized approach to freight forwarding, Modem enhances the ability of teams to focus on strategic growth and customer satisfaction.

Media

Media

No images available

Integrations Supported

CargoWise
EFT-eCargo
GoFreight
Magaya CRM
eFreight Suite

Integrations Supported

Gmail
Microsoft Outlook
Slack
WhatsApp

API Availability

Has API

API Availability

Pricing Information

Contact for pricing
Pricing is based on shipment volume and team size.
Free Trial Offered?

Pricing Information

Contact vendor
Contact Modem for pricing.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

TIOCORE

Date Founded

2026

Company Location

United States

Company Website

tiocore.com

Company Facts

Organization Name

Modem Intelligence

Date Founded

2025

Company Location

United Kingdom

Company Website

thinkmodem.com

Categories and Features

Freight Forwarding

Not specified

Categories and Features

Freight Forwarding

Not specified

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