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What is TRACK CRM?

TRACK’s Hotel CRM serves as an all-encompassing enterprise solution that integrates all guest information into a centralized, easily accessible platform, thereby improving direct bookings and boosting guest retention through timely interactions during their journey. Historically, hoteliers have faced challenges with a disjointed assortment of systems, complicating effective marketing and communication efforts. The TRACK Hotel CRM empowers hotel operators and marketing departments to combine diverse software into a cohesive platform that offers Omni-Channel marketing strategies and guest communication tools, guaranteeing that all data is interconnected under a single subscription and API. This system facilitates the customization of pre-stay messages, significantly enhancing the overall guest experience. In addition, it automates the dispatch of confirmation emails and text messages right after reservations are secured, which streamlines operations and increases guest satisfaction. By utilizing TRACK's Hotel CRM, hotels can not only simplify guest engagement processes but also tailor interactions to meet unique individual preferences, creating a more personalized experience for each visitor. This innovative approach ensures that hotels remain competitive in an ever-evolving market.

What is Hapi?

Hotel operators often struggle with the intricate challenges posed by systems integration. The arduous process of adopting new technologies can be both resource-intensive and time-consuming, which may result in operational inefficiencies. Vital data that hoteliers depend on for making strategic decisions and improving guest experiences tends to be locked away in separate silos, complicating access for managers overseeing numerous properties. Moreover, the coexistence of on-premise and cloud-based systems creates significant barriers to effective communication and data exchange, often leading to the need for costly and labor-intensive deep integrations. Hapi provides a solution to these issues by acting as a Cloud Data Hub, offering scalable access to event streams and transactional APIs from a variety of hotel systems. By easing the burdens associated with integration, development, and deployment, we enable hotel companies to innovate at a faster pace. Our secure and efficient API framework allows technology providers to connect effortlessly with top property management systems, ensuring they can access critical guest and transactional data in an impressively short time. This rapid connectivity not only boosts operational efficiency but also fosters improved decision-making across the hospitality sector. Ultimately, Hapi helps hotel operators unlock their data potential, paving the way for a more interconnected and responsive industry.

Media

Media

Integrations Supported

ASI PMS
Altitude
Book4Time
DATAVISION
EBER
EasyWay
HelloShift
Medallia Concierge
Monscierge
New Relic
Railway
RoomPriceGenie
Salesforce
Vizergy Central Reservation System
Xperium
Zoox Eye
iVvy Event Management

Integrations Supported

ASI PMS
Altitude
Book4Time
DATAVISION
EBER
EasyWay
HelloShift
Medallia Concierge
Monscierge
New Relic
Railway
RoomPriceGenie
Salesforce
Vizergy Central Reservation System
Xperium
Zoox Eye
iVvy Event Management

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TRACK Hospitality Software

Date Founded

2009

Company Location

United States

Company Website

www.trackhs.com

Company Facts

Organization Name

Hapi

Date Founded

2017

Company Location

United States

Company Website

www.hapicloud.io/platform

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Integration

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

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