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What is TRACK CRM?

TRACK’s Hotel CRM serves as an all-encompassing enterprise solution that integrates all guest information into a centralized, easily accessible platform, thereby improving direct bookings and boosting guest retention through timely interactions during their journey. Historically, hoteliers have faced challenges with a disjointed assortment of systems, complicating effective marketing and communication efforts. The TRACK Hotel CRM empowers hotel operators and marketing departments to combine diverse software into a cohesive platform that offers Omni-Channel marketing strategies and guest communication tools, guaranteeing that all data is interconnected under a single subscription and API. This system facilitates the customization of pre-stay messages, significantly enhancing the overall guest experience. In addition, it automates the dispatch of confirmation emails and text messages right after reservations are secured, which streamlines operations and increases guest satisfaction. By utilizing TRACK's Hotel CRM, hotels can not only simplify guest engagement processes but also tailor interactions to meet unique individual preferences, creating a more personalized experience for each visitor. This innovative approach ensures that hotels remain competitive in an ever-evolving market.

What is Revinate?

Deliver timely, relevant, and customized email marketing campaigns designed to captivate your hotel guests effectively. Quickly promote all hotel discounts, special offers, and other important announcements with our intuitive platform. Our drag-and-drop email editor enables you to easily design beautiful, responsive emails tailored specifically for your hotel. Personalize each email using dynamic content, merge tags, segmentation, and automated triggers to enhance the guest experience. Manage both positive and negative hotel reviews promptly within the system. Use the ticketing feature to efficiently report service concerns to the right team or department. Assess your hotel's performance against competitors by examining online review rankings. Centralize your hotel's social media accounts to effectively monitor engagement, provide updates, and analyze insights. By adopting this holistic strategy, you not only optimize your communication efforts but also foster stronger relationships with guests and elevate overall satisfaction. Ultimately, enhancing guest experiences leads to increased loyalty and repeat bookings.

Media

Media

Integrations Supported

Integrations Supported

Blotout
Booking.com
BrightSide
CaptiFi
FairPlanner
IDeaS G3 RMS
Integrate.io
Juyo Analytics
Meltano
Mosaic by MethodWorx
Playable
RMS Cloud
Singer
StayFi
Toucan
Whistle Messaging
Xplenty
protel MICE

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

TRACK Hospitality Software

Date Founded

2009

Company Location

United States

Company Website

www.trackhs.com

Company Facts

Organization Name

Revinate

Date Founded

2009

Company Location

United States

Company Website

www.revinate.com

Categories and Features

CRM

Internal Chat Integration
Lead Scoring
Mobile Access
Segmentation

Hotel CRM

Not specified

Categories and Features

Hospitality Property Management

Built-in Accounting
CRM
Extended Stay
Guest Experience (GEM)
Loyalty Program
Marketing Automation
Marketing Management
Multi-Property
Reviews Management
Single Property

Hotel CRM

Not specified

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