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What is TRACK CRM?

TRACK’s Hotel CRM serves as an all-encompassing enterprise solution that integrates all guest information into a centralized, easily accessible platform, thereby improving direct bookings and boosting guest retention through timely interactions during their journey. Historically, hoteliers have faced challenges with a disjointed assortment of systems, complicating effective marketing and communication efforts. The TRACK Hotel CRM empowers hotel operators and marketing departments to combine diverse software into a cohesive platform that offers Omni-Channel marketing strategies and guest communication tools, guaranteeing that all data is interconnected under a single subscription and API. This system facilitates the customization of pre-stay messages, significantly enhancing the overall guest experience. In addition, it automates the dispatch of confirmation emails and text messages right after reservations are secured, which streamlines operations and increases guest satisfaction. By utilizing TRACK's Hotel CRM, hotels can not only simplify guest engagement processes but also tailor interactions to meet unique individual preferences, creating a more personalized experience for each visitor. This innovative approach ensures that hotels remain competitive in an ever-evolving market.

What is Roomitra?

Elevate guest engagement by deploying a series of automated email communications that showcase exclusive offers, reaching out before, during, and after their visit. Our platform is designed to work effortlessly with a variety of booking channels, ensuring that both availability and pricing are updated instantly and accurately in real-time. You can create detailed reports from the booking process through to cancellations, which will support better decision-making. Guests benefit from a simple four-step reservation process that includes a live calendar view for ease of access. The intuitive system dashboard offers a detailed graphical representation of essential metrics like bookings and revenue. Unlike conventional software options, this solution allows you to tailor the hotel reservation experience to align with your brand's unique identity. Moreover, you can enable multiple payment gateways at once, choosing the banks that best meet your preferences. This system also provides the flexibility to showcase customized offers for specific dates and time periods, thereby enhancing the customer journey. By embracing this forward-thinking strategy, you can significantly improve the quality of service extended to your guests, fostering loyalty and satisfaction. Enhanced communication and personalized offerings will undoubtedly create a memorable experience for every visitor.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TRACK Hospitality Software

Date Founded

2009

Company Location

United States

Company Website

www.trackhs.com

Company Facts

Organization Name

Roomitra.com

Company Location

Sri Lanka

Company Website

www.roomitra.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Reservations

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

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