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What is Tactic?

Tactic is a powerful, cloud-based ERP & CRM platform that combines business management and customer relationship tools into one seamless solution. It offers a broad range of functionalities, including human resource management, finance handling, project tracking, and vendor relations, making it suitable for organizations of all sizes. Tactic streamlines complex processes, provides in-depth analytics, and ensures smooth operations, ultimately boosting business growth and reducing reliance on third-party applications.

What is Noetica?

Synthesys, created by Noetica, functions as an all-encompassing orchestration and workflow tool for contact center personnel, focusing on boosting efficiency while reducing resource costs. The platform boasts various features such as support for multiple channels, visual call scripting, a unified agent interface, campaign management, and robust CRM capabilities. Furthermore, Synthesys is built to be scalable, reliable, and strong, making it suitable for a wide array of business requirements. Its advanced tools provide contact centers with the ability to streamline their operations and enhance customer engagement effectively. By adopting Synthesys, organizations can not only improve their service quality but also adapt to changing demands in the fast-paced customer service environment.

Media

No images available

Media

Integrations Supported

Integrations Supported

Sedric AI

API Availability

API Availability

Pricing Information

$12/month/user
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Not specified

Company Facts

Organization Name

ALSOFT Pvt. Ltd.

Date Founded

2010

Company Location

India

Company Website

www.alsoft.org/products/tactic-erp-&-crm/57.html

Company Facts

Organization Name

Noetica

Date Founded

1997

Company Location

United Kingdom

Company Website

www.noetica.com

Categories and Features

CRM

Not specified

ERP

Not specified

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management

Customer Service

Alerts / Escalation
Appointment Management
Live Chat
Self Service Portal

Predictive Dialer

Not specified

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