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Median Cobrowse

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What is Talkative?

Incorporate a live video chat function that caters to mobile users and offers recording capabilities, allowing for thorough customization tailored to your contact center’s needs. Benefit from an advanced and secure web chat platform featuring dynamic pre-set messages, real-time translation, PCI compliance, and message previews to streamline communication. Improve your customer support and sales strategies with secure browsing and screen sharing options that enhance the user experience. Enable instant communication through live voice calls, web callbacks, and PSTN capabilities for effective outreach. Implement a chatbot that effortlessly transitions to human agents, available on your website, mobile applications, and various social media channels, including WhatsApp. Optimize your messaging on WhatsApp and social platforms with support for images to enrich customer interactions. Organizations of all sizes utilize Talkative to increase sales, boost customer engagement, and reduce operational costs effectively. Transform your in-store customer experience into a digital one with live video chat, fostering sales and offering personalized service online. Promote smooth customer interactions across numerous channels to elevate service quality and support robust digital sales funnels, ensuring each customer touchpoint is impactful. This all-encompassing strategy not only enhances customer satisfaction but also cultivates enduring loyalty and retention through consistent, high-quality engagement. By prioritizing these communication enhancements, businesses can create a more connected and responsive customer experience overall.

What is Median Cobrowse?

Enhance the experience of your customers by turning them into passionate advocates through the innovative use of Screen Share-enabled support. This cutting-edge strategy can reduce support time by as much as 82% in a matter of minutes, which can lead to a significant boost in customer satisfaction due to immediate solutions. By reimagining your support team as a revenue-generating asset, you can streamline the support process considerably. The capacity to see your customers' screens allows you to direct them towards solutions directly, making assistance both simple and effective. With Median, you can monitor your website visitors in real-time as they browse, allowing you to seamlessly enter their session, navigate their screens alongside them, and offer precise guidance. This approach not only minimizes the duration of support interactions but also removes the necessity for customers to elaborate on their problems, ultimately leading to fewer future support inquiries through the intuitive screen-sharing feature. Start your experience with a complimentary trial today, and take advantage of Median’s compatibility with 12 major chat platforms. Transitioning from chat to screen sharing is effortless with a single click, ensuring that interactive and straightforward support is always accessible once you implement the Median code on your website. This dynamic tool not only enriches customer interactions but also empowers your support team to deliver timely and effective solutions, thereby fostering stronger relationships with your clients. Embrace this transformative approach to support and elevate your service standards to new heights.