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What is TapHero?

TapHero is a cutting-edge solution designed to streamline the management of maintenance requests and ticketing for homeowners associations (HOAs), condominium associations, and property managers aiming to efficiently address community maintenance issues. Homeowners can conveniently submit their requests through email, which TapHero swiftly converts into organized service tickets. By leveraging AI-driven triage, the platform adeptly categorizes requests, supports ongoing discussions, and enables property managers to assign tickets, track response times, and oversee the status of resolutions all from a centralized dashboard. This email-focused method eliminates the necessity for residents to log into a portal or download an application, significantly reducing barriers to usage while promoting greater transparency and accountability in maintenance operations. Additionally, TapHero guarantees comprehensive documentation of all communications among residents, management teams, and service vendors, thereby cultivating a collaborative atmosphere for resolving maintenance challenges. With its user-friendly approach, TapHero not only enhances efficiency but also fosters a sense of community engagement among residents.

What is Community Works?

Community Works is a groundbreaking platform tailored for homeowners associations and property management, specifically serving small communities and self-managed HOAs, allowing them to devote less time to administrative responsibilities and more time to fostering resident interaction. This comprehensive, mobile-friendly online portal facilitates hassle-free collection of HOA dues and fees through Stripe, providing users with receipts and a thorough payment history. Additionally, it enables efficient management of amenity reservations to prevent scheduling conflicts, monitors maintenance requests with live status updates, and maintains a detailed directory of units and residents. With tools for organizing crucial documents and records, such as governing documents, meeting minutes, and approvals, users can easily access important information. Community Works keeps members updated with community announcements and direct messaging, thereby streamlining daily operations within a singular, user-friendly system. By simplifying these various processes, Community Works not only empowers volunteer boards and smaller teams to function more effectively but also significantly boosts community engagement and cohesion among residents. Ultimately, this platform supports a more organized and connected community environment, fostering stronger relationships among members.

Media

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Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$0
Free Version

Pricing Information

$19/month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

TapHero

Company Location

United States

Company Website

taphero.com

Company Facts

Organization Name

Community Works HOA

Date Founded

2025

Company Location

United States

Company Website

www.mycommunityworks.net

Categories and Features

HOA

Not specified

Categories and Features

HOA

Not specified

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