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Ratings and Reviews 16 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

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What is TapHero?

TapHero is a cutting-edge solution designed to streamline the management of maintenance requests and ticketing for homeowners associations (HOAs), condominium associations, and property managers aiming to efficiently address community maintenance issues. Homeowners can conveniently submit their requests through email, which TapHero swiftly converts into organized service tickets. By leveraging AI-driven triage, the platform adeptly categorizes requests, supports ongoing discussions, and enables property managers to assign tickets, track response times, and oversee the status of resolutions all from a centralized dashboard. This email-focused method eliminates the necessity for residents to log into a portal or download an application, significantly reducing barriers to usage while promoting greater transparency and accountability in maintenance operations. Additionally, TapHero guarantees comprehensive documentation of all communications among residents, management teams, and service vendors, thereby cultivating a collaborative atmosphere for resolving maintenance challenges. With its user-friendly approach, TapHero not only enhances efficiency but also fosters a sense of community engagement among residents.

What is HOA Central?

HOA Central is a cutting-edge cloud platform that centralizes all vital operations for homeowners associations in a secure setting. It allows boards and managers to handle assessments, fines, and amenity fees online, integrating this information with QuickBooks and providing live dashboards for tracking budgets and outstanding payments. The mobile features enable staff to swiftly take photos, issue violations, and log corrective actions within moments. Customized workflows adeptly manage maintenance requests, violations, and architectural change proposals, complete with timers for service level agreements and real-time updates on status. Residents enjoy a tailored web portal and mobile app that facilitate payments, request submissions, RSVPs for events, and instant notifications through email, SMS, or push alerts. The platform also incorporates integrated e-voting and proxy collection functions that adhere to state regulations, displaying live outcomes during virtual meetings. Additionally, it features unlimited document storage to systematically organize bylaws, meeting minutes, and resale packages while ensuring proper version control for all files. By simplifying the management of homeowners associations, HOA Central significantly improves communication and operational efficiency for both boards and residents, ultimately fostering a more engaged community. This holistic approach not only enhances administrative tasks but also encourages stronger community ties among residents.

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Integrations Supported

Integrations Supported

ButterflyMX
Condo Manager
Enumerate
Intelligent Security Systems (ISS)
Proptia
QuickBooks Desktop Premier
QuickBooks Desktop Pro
QuickBooks Online
QuickBooks Online Advanced
Shiftsuite
Stripe
Village Management Software
Yardi Breeze
Zego (Powered by PayLease)

API Availability

API Availability

Has API

Pricing Information

$0
Free Version

Pricing Information

$0
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

TapHero

Company Location

United States

Company Website

taphero.com

Company Facts

Organization Name

HOA Central

Date Founded

2008

Company Location

United States

Company Website

hoacentral.com

Categories and Features

HOA

Not specified

Categories and Features

HOA

Calendar Management
Committee Management
Document Management
Event Management
Member Communities
Member Directory
Online Payment Processing
Property Database
Website Management
Work Order Management

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