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What is TapHero?

TapHero is a cutting-edge solution designed to streamline the management of maintenance requests and ticketing for homeowners associations (HOAs), condominium associations, and property managers aiming to efficiently address community maintenance issues. Homeowners can conveniently submit their requests through email, which TapHero swiftly converts into organized service tickets. By leveraging AI-driven triage, the platform adeptly categorizes requests, supports ongoing discussions, and enables property managers to assign tickets, track response times, and oversee the status of resolutions all from a centralized dashboard. This email-focused method eliminates the necessity for residents to log into a portal or download an application, significantly reducing barriers to usage while promoting greater transparency and accountability in maintenance operations. Additionally, TapHero guarantees comprehensive documentation of all communications among residents, management teams, and service vendors, thereby cultivating a collaborative atmosphere for resolving maintenance challenges. With its user-friendly approach, TapHero not only enhances efficiency but also fosters a sense of community engagement among residents.

What is Neighbors.fyi?

Neighbors.fyi is an innovative online resource specifically designed for homeowners associations and self-managed condominium communities. It creates a centralized hub where residents can easily access vital documents, stay informed about updates and meeting schedules, submit maintenance requests or architectural modifications, reserve community facilities, connect with board members, and find local services that are recommended by neighbors, all while participating in polls and discussions. Board members and committees benefit from streamlined operations as they can manage resident services, monitor violations, oversee ongoing projects, and handle requests, with specific permissions ensuring appropriate access and an activity log keeping track of all actions taken. The platform also features an operations plan that allows for the collection of dues via ACH and credit card payments, enhancing financial management within the community. By bringing key information and processes together, this platform aims to improve communication and simplify the management of community affairs for both resident volunteers and board members. Overall, it cultivates a collaborative and organized environment, encouraging residents to be more engaged and informed about their community. This leads to stronger connections among residents and fosters a greater sense of belonging within the neighborhood.

Media

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Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$0
Free Version

Pricing Information

$29/month
The Neighborhood plan is $29/month for a 60-door community; pricing varies by door count. Annual billing is also offered. The Operations plan adds dues collection by ACH and card.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub

Company Facts

Organization Name

TapHero

Company Location

United States

Company Website

taphero.com

Company Facts

Organization Name

Loomfield Labs

Date Founded

2026

Company Location

United States

Company Website

www.neighbors.fyi

Categories and Features

HOA

Not specified

Categories and Features

HOA

Not specified

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