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What is TapHero?

TapHero is a cutting-edge solution designed to streamline the management of maintenance requests and ticketing for homeowners associations (HOAs), condominium associations, and property managers aiming to efficiently address community maintenance issues. Homeowners can conveniently submit their requests through email, which TapHero swiftly converts into organized service tickets. By leveraging AI-driven triage, the platform adeptly categorizes requests, supports ongoing discussions, and enables property managers to assign tickets, track response times, and oversee the status of resolutions all from a centralized dashboard. This email-focused method eliminates the necessity for residents to log into a portal or download an application, significantly reducing barriers to usage while promoting greater transparency and accountability in maintenance operations. Additionally, TapHero guarantees comprehensive documentation of all communications among residents, management teams, and service vendors, thereby cultivating a collaborative atmosphere for resolving maintenance challenges. With its user-friendly approach, TapHero not only enhances efficiency but also fosters a sense of community engagement among residents.

What is Servie?

Staff can conveniently access services through their smartphones with Servie, an innovative product that enhances building intelligence. This groundbreaking system provides an intuitive service designed to revolutionize building management, especially for high-end residences, by offering a tailored CRM solution. Our focus is on enriching the resident experience while optimizing daily operations within buildings. Servie is exceptionally versatile, accommodating the distinct requirements of each property and ensuring prompt customer support through both web and mobile platforms. Property managers, front desk staff, and maintenance teams find their administrative tasks greatly simplified, eliminating the need for outdated pen and paper methods. Residents benefit from the ease of checking in guests, receiving delivery notifications, booking amenities, and scheduling maintenance requests seamlessly via their smartphones or the web. Furthermore, building personnel can effectively monitor resident activities through a centralized web portal, which significantly boosts operational productivity. By utilizing Servie, managing residential properties has never been more streamlined or effective, paving the way for a new era in property management. This innovative approach not only enhances service delivery but also fosters a stronger sense of community among residents.

Media

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Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$0
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TapHero

Company Location

United States

Company Website

taphero.com

Company Facts

Organization Name

Servie

Date Founded

2016

Company Location

United States

Company Website

www.servieapp.com

Categories and Features

HOA

Calendar Management
Committee Management
Document Management
Event Management
Member Communities
Member Directory
Online Payment Processing
Property Database
Website Management
Work Order Management

Rental Property Management

Credit Check
Expense Management
Online Payments
Owner Portal
Tax Management
Tenant Management
Tenant Portal
Tenant Screening
Vacancy Tracking
Website Management

Categories and Features

Rental Property Management

Credit Check
Expense Management
Online Payments
Owner Portal
Tax Management
Tenant Management
Tenant Portal
Tenant Screening
Vacancy Tracking
Website Management

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