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What is TapHero?

TapHero is a cutting-edge solution designed to streamline the management of maintenance requests and ticketing for homeowners associations (HOAs), condominium associations, and property managers aiming to efficiently address community maintenance issues. Homeowners can conveniently submit their requests through email, which TapHero swiftly converts into organized service tickets. By leveraging AI-driven triage, the platform adeptly categorizes requests, supports ongoing discussions, and enables property managers to assign tickets, track response times, and oversee the status of resolutions all from a centralized dashboard. This email-focused method eliminates the necessity for residents to log into a portal or download an application, significantly reducing barriers to usage while promoting greater transparency and accountability in maintenance operations. Additionally, TapHero guarantees comprehensive documentation of all communications among residents, management teams, and service vendors, thereby cultivating a collaborative atmosphere for resolving maintenance challenges. With its user-friendly approach, TapHero not only enhances efficiency but also fosters a sense of community engagement among residents.

What is Smartwebs?

Comprehensive cloud-based software for managing community associations that streamlines the operations of your homeowners' associations. This solution facilitates the collection of dues, enhances communication, and offers a variety of additional features to improve management efficiency.

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Integrations Supported

Integrations Supported

AvidXchange
Zego (Powered by PayLease)

API Availability

API Availability

Pricing Information

$0
Free Version

Pricing Information

$0.40/mo. per door

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

TapHero

Company Location

United States

Company Website

taphero.com

Company Facts

Organization Name

Smartwebs

Date Founded

2005

Company Location

United States

Company Website

smartwebs.com

Categories and Features

HOA

Not specified

Categories and Features

HOA

Calendar Management
Committee Management
Document Management
Online Payment Processing
Property Database
Work Order Management

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