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What is TeamGrid?

Efficiently pinpoint which team members are responsible for particular tasks while keeping tabs on everyone's pending assignments. This all-encompassing project management software includes various functionalities such as budgeting, customer relationship management, task templates, tracking of hourly rates, and file organization among other features. The hours logged can be analyzed using TeamGrid Business Analytics, which serves as an excellent basis for invoicing clients. Centralize all client data in one place to boost your operational effectiveness. You can also connect your sipgate telephony system with TeamGrid, allowing you to make calls, jot down notes from conversations, evaluate call durations, and bill for phone usage. Set up user roles to manage access to different capabilities and content securely. Tailor input fields for contacts, projects, and tasks to efficiently catalog essential information within TeamGrid. Furthermore, you have the option to design custom views for your tasks and save them for quick retrieval, which significantly enhances your workflow. By refining these operations, you can guarantee that your team stays aligned and maintains a high level of productivity while working on various assignments. This approach not only fosters collaboration but also promotes accountability among team members.

What is SmartITSM?

SmartITSM by Service Grid Tech is an AI-first ITSM and IT operations management platform built to simplify service delivery for modern organizations. The platform gives IT teams one unified workspace for handling tickets, service requests, assets, endpoints, projects, SLAs, reports, approvals, changes, problems, tasks, maintenance, knowledge, stock, and consumables. It is designed to replace chaotic manual processes with structured workflows that improve visibility, accountability, and response speed. SmartITSM uses AI to automatically create tickets from emails, WhatsApp messages, and user-submitted descriptions, allowing teams to reduce manual data entry from the start of the support process. Its AI category detection, priority prediction, and auto-assignment features help route work to the right agent or team based on issue type, business impact, skills, workload, and availability. The platform also includes AI-powered semantic knowledge search so agents and end users can quickly find relevant answers from the knowledge base. SLA rules, real-time breach alerts, escalation chains, dashboards, and KPI tracking help IT leaders monitor performance and maintain service commitments. Asset management and endpoint tracking give organizations clearer visibility into devices, systems, resources, and physical IT infrastructure. SmartITSM also supports request approvals, project tracking, problem management, change management, preventive maintenance, onboarding automation, stock management, and consumables management. The platform is built for enterprise-grade security and supports industries such as healthcare, banking, finance, government, manufacturing, and enterprise IT. With AI automation embedded throughout the product, SmartITSM helps organizations reduce downtime, improve MTTR, cut manual work, maintain SLA compliance, and scale IT operations without adding unnecessary complexity.

Media

Media

No images available

Integrations Supported

Memtime
Slack
Stackreaction

Integrations Supported

API Availability

API Availability

Pricing Information

$6.33 per user per month
Free Version
Free Trial Offered?

Pricing Information

₹800/agent/month

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Online Training

Training Options

Not specified

Company Facts

Organization Name

TeamGrid

Company Location

Germany

Company Website

teamgrid.app/

Company Facts

Organization Name

Service Grid Tech

Date Founded

2026

Company Location

India

Company Website

servicegridtech.com

Categories and Features

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Time & Expense Tracking
Traditional Methodologies

Categories and Features

ITSM

Not specified

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