What is SmartITSM?

SmartITSM by Service Grid Tech is an AI-first ITSM and IT operations management platform built to simplify service delivery for modern organizations. The platform gives IT teams one unified workspace for handling tickets, service requests, assets, endpoints, projects, SLAs, reports, approvals, changes, problems, tasks, maintenance, knowledge, stock, and consumables. It is designed to replace chaotic manual processes with structured workflows that improve visibility, accountability, and response speed. SmartITSM uses AI to automatically create tickets from emails, WhatsApp messages, and user-submitted descriptions, allowing teams to reduce manual data entry from the start of the support process. Its AI category detection, priority prediction, and auto-assignment features help route work to the right agent or team based on issue type, business impact, skills, workload, and availability. The platform also includes AI-powered semantic knowledge search so agents and end users can quickly find relevant answers from the knowledge base. SLA rules, real-time breach alerts, escalation chains, dashboards, and KPI tracking help IT leaders monitor performance and maintain service commitments. Asset management and endpoint tracking give organizations clearer visibility into devices, systems, resources, and physical IT infrastructure. SmartITSM also supports request approvals, project tracking, problem management, change management, preventive maintenance, onboarding automation, stock management, and consumables management. The platform is built for enterprise-grade security and supports industries such as healthcare, banking, finance, government, manufacturing, and enterprise IT. With AI automation embedded throughout the product, SmartITSM helps organizations reduce downtime, improve MTTR, cut manual work, maintain SLA compliance, and scale IT operations without adding unnecessary complexity.

Pricing

Price Starts At:
₹800/agent/month

Integrations

No integrations listed.
Similar Software to SmartITSM
EZO AssetSonar Reviews & Ratings
EZO AssetSonar
(114 Ratings)
AssetSonar is a comprehensive IT asset management platform that provides real-time visibility into your entire digital infrastructure. Track and optimize hardware, software, and license management to reduce risks, control IT spend, and improve compliance. AssetSonar is an IT asset management and IT service management platform that provides real-time visibility across your entire digital infrastructure. With native ITSM capabilities, AssetSonar helps track and optimize hardware, software, licenses, and service workflows, reducing risks, controlling IT expenditures, and enhancing compliance. The platform features real-time asset context via its IT Graph, which links tickets, assets, software, and users, enabling faster issue resolution and improved decision-making. With integrated patch management, software governance, and automated workflows, AssetSonar streamlines IT operations, enhances service delivery, and supports more efficient offboarding processes. Key Features & Benefits: - Hardware Asset Management: Track laptops, servers, and mobile devices; automate check-in/check-out and maintenance. - Software Asset Management: Discover and catalog software across environments; identify unused or redundant licenses. - Real-Time IT Discovery: Pull asset data from Azure AD, MDM tools, and discovery agents into a unified dashboard. - License Compliance: Monitor license usage and renewals; stay audit-ready with standardized, accurate data. - Cost Optimization: Eliminate underutilized licenses, reduce software sprawl, and improve procurement decisions. - Security & Risk Management: Detect shadow IT, ensure secure device handling, and meet compliance requirements like SOC 2 and HIPAA. - Seamless Integrations: Works with leading ITSM and endpoint management tools for efficient workflow automation. - IT Service Management: Manage tickets faster and better with AssetSonar's native ITSM functionalities.
Learn more
ManageEngine ServiceDesk Plus Reviews & Ratings
ManageEngine ServiceDesk Plus
(1946 Ratings)
ServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.
Learn more
SysAid Reviews & Ratings
SysAid
(106 Ratings)
SysAid is an AI-powered Help Desk and ITSM solution. Powered by Agentic AI, SysAid helps IT teams resolve issues faster, automate repetitive tasks, and focus on what truly matters—delivering outcomes that move the business forward. With AI-driven ticket handling, no-code workflow automation, and an intuitive self-service portal, SysAid boosts productivity across the organization. At its core is Agentic AI—a purpose-built operational layer where intelligent AI Agents take the first action, accelerating resolution and increasing IT efficiency. SysAid also delivers enterprise-grade security, built-in governance, and customizable controls to ensure responsible and compliant AI usage. Deploy in weeks with fast, code-free onboarding—no disruptive migrations or lengthy training cycles. Flexible, scalable, and backed by award-winning support, SysAid grows with your business. ITSM run by AI—and by you.
Learn more
Mint Service Desk Reviews & Ratings
Mint Service Desk
(16 Ratings)
Mint Service Desk software represents the future of IT Service Management (ITSM) solutions. Its core features encompass Incident Management, Asset Management, a Customer Portal, and Multi-Channel Communication, along with dynamic attributes for chat interactions and customizable ticket types that allow for tailored views. This comprehensive suite not only enhances operational efficiency but also improves user experience through streamlined communication channels.
Learn more

Screenshots and Video

Get Started

Company Facts

Company Name:
Service Grid Tech
Date Founded:
2026
Company Location:
India
Company Website:
servicegridtech.com

Product Details

Deployment
SaaS
Windows
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

SmartITSM Categories and Features

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal