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QueryPalTransform Your Support Team with Effortless Automation Are monotonous tasks hindering the performance of your support team? QueryPal empowers support teams to excel by automating ticket responses, which frees up valuable time to tackle complex issues that require human insight. Leveraging AI-driven workflows allows you to reduce response times, enhance productivity, and provide accurate and dependable support. Whether dealing with frequent inquiries or managing a high volume of requests, your team can prioritize what truly counts—ensuring customer satisfaction remains a top priority. Accelerated Solutions: Expedite the resolution process by automating responses to frequently asked questions and common tickets. Reliability & Accuracy: Guarantee that every communication is consistently thorough, thereby reducing the likelihood of errors. Enhanced Efficiency: Enable your team to focus on complicated or urgent issues by streamlining routine tasks through automation. This shift not only improves service quality but also fosters a more engaged and motivated support team.
What is TeamInbox?
Effortlessly improve team collaboration with the implementation of shared inboxes. By creating common inboxes, you cultivate an environment of transparency that enhances comfort and clarity in communication among team members. This setup ensures you remain informed about your team's activities, preventing any important detail from being overlooked. By linking your team’s email addresses to these shared inboxes, every member added can access and review ongoing conversations. TeamInbox offers vital tools for effective collaboration, centralizing all communications in a single, easy-to-navigate location. Engage in real-time discussions on complex topics, which allows your team to provide accurate and timely responses. The satisfaction of maintaining an empty inbox cannot be overstated. You can delegate specific threads to individuals, archive them after final responses, or snooze less urgent matters, which keeps your workspace organized. With clearly assigned owners for each thread, team members can readily identify who is responsible for specific tasks, significantly reducing the likelihood of duplicated efforts. Streamline your communication by routing everything through TeamInbox, eliminating the need to switch between various applications and enhancing overall efficiency. By adopting this more organized approach to teamwork, you will likely witness a remarkable increase in productivity and cohesion within your team. As collaboration becomes smoother, the potential for creative solutions and innovative ideas will flourish.
What is Keeping?
Keeping enables every member of your team to receive, respond to, and assign support emails directly from their personal mailbox. These support emails are systematically organized into a distinct section of your mailbox, ensuring they are separate from your regular emails. By delegating requests to specific teammates, you foster accountability and manage the distribution of tasks more effectively. Additionally, categorizing emails as open, closed, or pending allows for clear tracking of their status, ensuring that no requests slip through the cracks. You can also view your Shopify customer information within Keeping without having to exit Gmail. With advanced reporting features, you gain valuable insights into your team's customer response patterns. This includes monitoring first response times, assessing the volume of incoming requests, and evaluating how your team addresses them, ultimately enhancing your customer service strategy. Overall, Keeping streamlines the support process and improves team efficiency.
Integrations Supported
Gmail
Google Workspace
Mail360
Shopify
Zapier
Zoho Directory
Zoho Mail
Integrations Supported
Gmail
Google Workspace
Mail360
Shopify
Zapier
Zoho Directory
Zoho Mail
API Availability
Has API
API Availability
Has API
Pricing Information
$10 per month
Free Trial Offered?
Free Version
Pricing Information
$8 per user per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Zoho
Date Founded
1996
Company Location
India
Company Website
www.zoho.com/teaminbox/
Company Facts
Organization Name
Keeping
Date Founded
2019
Company Location
Brookyn, NY
Company Website
www.keeping.com
Categories and Features
Email Management
Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting
Categories and Features
Email Management
Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting