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What is Teamwork Desk?
Teamwork Desk is an all-encompassing helpdesk solution designed to manage your incoming communications and the ticketing workflow seamlessly from start to finish, ensuring minimal disruption for the customer. Acting as a centralized support center, it aids in the creation of help documents and the management of incoming queries, which significantly boosts your capability to deliver exceptional customer service by expediting issue resolution and enabling customers to obtain answers, seek support, and track their tickets from any device. The helpdesk ticketing system provided by Teamwork gives your team full visibility into every customer interaction on a single platform, which helps prevent crucial details from slipping through the cracks of scattered emails while delivering outstanding support at scale. By converting emails into tickets, this solution promotes a more collaborative work atmosphere, empowering your team to oversee, manage, and classify customer interactions efficiently from one place, thereby enhancing their responsiveness and improving the overall customer journey. This method not only streamlines communication but also plays a significant role in bolstering customer satisfaction and fostering loyalty, as clients feel more valued and supported throughout their experience. Ultimately, Teamwork Desk paves the way for businesses to cultivate stronger relationships with their customers, leading to long-term success.
What is Mint Service Desk?
Mint Service Desk software represents the future of IT Service Management (ITSM) solutions. Its core features encompass Incident Management, Asset Management, a Customer Portal, and Multi-Channel Communication, along with dynamic attributes for chat interactions and customizable ticket types that allow for tailored views. This comprehensive suite not only enhances operational efficiency but also improves user experience through streamlined communication channels.
Integrations Supported
APIANT
Campaign Monitor
Constant Contact
Constant Contact Lead Gen & CRM
Docker
Dubb
HubSpot CRM
HubSpot Marketing Hub
HubSpot Operations Hub
Integration.app
Integrations Supported
APIANT
Campaign Monitor
Constant Contact
Constant Contact Lead Gen & CRM
Docker
Dubb
HubSpot CRM
HubSpot Marketing Hub
HubSpot Operations Hub
Integration.app
API Availability
Has API
API Availability
Has API
Pricing Information
$7 per user per month
Free Trial Offered?
Free Version
Pricing Information
$8/month/agent
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Teamwork.com
Date Founded
2007
Company Location
Ireland
Company Website
www.teamwork.com
Company Facts
Organization Name
OPGK Software
Company Location
Poland
Company Website
www.mintsd.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Categories and Features
Digital Asset Management
Asset Categorization
Asset Library
Asset Sharing
Brand Control
Customizable Branding
File Conversion
Metadata Management
Mobile App
Reporting/Analytics
Search Within Document
Search/Filter
Version Control
Watermarking
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Incident Management
Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal