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What is Tech-Support Pro?

Tech-Support Pro is a specialized software solution tailored for OEM equipment manufacturers, meticulously designed to oversee support cases and service histories. Support teams benefit from quick access to essential equipment data by inputting serial numbers, reviewing specifications, checking warranty expiration dates, and examining prior support interactions. Each team member can thoroughly document support engagements, including detailed notes, updates on status, warranty information, and the purpose of the call, while also maintaining a separate technical service log that covers activities such as repairs, part replacements, and firmware updates. The software includes a comprehensive knowledge base that links frequently encountered issues to their solutions, customized for different machine models. Additionally, it simplifies the tracking of escalations by providing due dates, follow-up tasks, and assessments of warranty costs based on specific models. To enhance remote assistance, users can utilize an Android app that enables live sharing through phone cameras, complemented by a single sign-on feature for streamlined access. The pricing model is structured monthly and is determined by the number of support agents, with customizable Enterprise plans available for larger teams, providing adaptability to suit diverse organizational requirements. This all-encompassing system not only streamlines workflows but also significantly boosts the productivity and effectiveness of technical support teams in addressing customer needs. As a result, Tech-Support Pro stands out as an invaluable asset for manufacturers striving to elevate their customer service experience.

What is BarScan?

Implementing Bar|Scan for asset inventory tasks can greatly improve accuracy and cut down compliance inventory time by up to 80% after the first year of use. This tool is especially advantageous for employees who work with personal computers and peripherals, as it boosts usage and allows for better maintenance and technical assistance by helping to identify models and serial numbers prior to service calls or help desk interactions. It also simplifies warranty and repair documentation while acting as a theft deterrent by linking assets to specific departments or individuals. Furthermore, when auditors require tighter asset oversight or when regulatory compliance is vital, using a system like Bar|Scan is crucial for adhering to the Unique Identification mandate (UID) from the Department of Defense, along with compliance standards like GASB 34, Sarbanes-Oxley, and ISO certification. In addition, Bar|Scan’s Work Order Module is designed to handle requests for equipment and furniture efficiently, allowing users to create, track, and automatically update the status of each request, thus enhancing the overall asset management process. This all-encompassing strategy not only guarantees compliance but also promotes a more systematic and responsible approach to asset management, ultimately leading to improved organizational effectiveness.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

$99/month

Pricing Information

$7,000 one-time payment
Free Trial Offered?

Supported Platforms

SaaS
Android

Supported Platforms

SaaS
Android
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

KeplaCloud

Date Founded

2026

Company Location

United States

Company Website

keplacloud.com/tech-support-pro

Company Facts

Organization Name

BarScan

Date Founded

1988

Company Location

United States

Company Website

www.barscan.com

Categories and Features

Help Desk

Not specified

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Checkout / Check-In
Depreciation Tracking
Disposal Tracking
Inventory Management
Location Tracking

EAM

Equipment Management
Facility Management
IT Asset Management
Inventory Management
Maintenance Management
Work Order Management

Fixed Asset Management

Asset Lifecycle Management
Audit Trail
Barcoding / RFID
Depreciation Management
Disposal Management
Inventory Tracking

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Contract/License Management
Cost Tracking
Depreciation Management
Inventory Management
Supplier Management

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