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What is Tech-Support Pro?

Tech-Support Pro is a specialized software solution tailored for OEM equipment manufacturers, meticulously designed to oversee support cases and service histories. Support teams benefit from quick access to essential equipment data by inputting serial numbers, reviewing specifications, checking warranty expiration dates, and examining prior support interactions. Each team member can thoroughly document support engagements, including detailed notes, updates on status, warranty information, and the purpose of the call, while also maintaining a separate technical service log that covers activities such as repairs, part replacements, and firmware updates. The software includes a comprehensive knowledge base that links frequently encountered issues to their solutions, customized for different machine models. Additionally, it simplifies the tracking of escalations by providing due dates, follow-up tasks, and assessments of warranty costs based on specific models. To enhance remote assistance, users can utilize an Android app that enables live sharing through phone cameras, complemented by a single sign-on feature for streamlined access. The pricing model is structured monthly and is determined by the number of support agents, with customizable Enterprise plans available for larger teams, providing adaptability to suit diverse organizational requirements. This all-encompassing system not only streamlines workflows but also significantly boosts the productivity and effectiveness of technical support teams in addressing customer needs. As a result, Tech-Support Pro stands out as an invaluable asset for manufacturers striving to elevate their customer service experience.

What is Stackroom?

Stackroom is a modern solution designed for asset management, allowing organizations to effectively track and control their physical assets from a single interface. Teams are equipped to manage numerous elements, including asset documentation, locations, ownership details, custody, check-in/check-out processes, bookings, requests, QR code scanning, maintenance timelines, warranties, and audits. By leveraging Stackroom, teams achieve a clearer understanding of their owned assets, their current placements, and the personnel responsible for them. This adaptable platform supports a wide range of asset categories, such as IT equipment, tools, lab instruments, audiovisual devices, medical equipment, and other tangible items that circulate among various users and locations. Additionally, with mobile workflow capabilities and in-depth reporting features, Stackroom significantly improves the precision of asset data and simplifies the management of equipment across its entire lifecycle, thereby helping organizations achieve the highest level of operational effectiveness. This comprehensive approach not only facilitates easier asset tracking but also fosters a sense of responsibility and openness within teams, leading to improved collaboration. Ultimately, Stackroom empowers organizations to make informed decisions regarding their assets, enhancing overall productivity and efficiency.

Media

Media

Integrations Supported

Integrations Supported

Microsoft Teams
Slack
Xero

API Availability

API Availability

Pricing Information

$99/month

Pricing Information

$0
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android

Supported Platforms

SaaS
Android
iPhone
iPad
Chromebook

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

KeplaCloud

Date Founded

2026

Company Location

United States

Company Website

keplacloud.com/tech-support-pro

Company Facts

Organization Name

Stackroom

Date Founded

2026

Company Location

India

Company Website

www.stackroom.io

Categories and Features

Help Desk

Not specified

Categories and Features

IT Asset Management

Asset Tracking
Inventory Management
Maintenance Management

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