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Ratings and Reviews 76 Ratings
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What is TechSee?
A comprehensive platform can be implemented to improve your organization's visual knowledge and gradually automate processes. TechSee's solution offers a consolidated perspective on customer challenges throughout the organization. This capability facilitates seamless transitions between different communication channels while utilizing visual data to drive AI-powered automation. The effectiveness of the platform has been validated across large teams, accommodating thousands of representatives. Additionally, it can assist technicians, agents, and end users in various locations without compromising availability or performance. By employing visual data and Computer Vision AI, the platform automates workflows, providing immediate decision-making support for agents and enabling self-service options for customers. Organizations gain access to the complete history of each customer's visual interaction, allowing for a deeper understanding of the context behind every inquiry. This valuable information enhances internal collaboration and ensures adherence to privacy regulations. Ultimately, the platform presents a transformative approach to customer service, fostering efficiency and improved customer experiences.
What is LogMeIn Rescue?
LogMeIn Rescue is a powerful and secure enterprise remote support platform designed to empower IT teams and service providers to deliver exceptional technical assistance at scale. Supporting more than one billion remote sessions worldwide, Rescue provides technicians with fast, reliable, one-click access to user devices across Windows, macOS, Linux, Chrome OS, iOS, and Android platforms, regardless of location or network. The software offers robust security features including permission-based access controls, PIN code validation, IP restrictions, single sign-on (SSO), Active Directory synchronization, and 256-bit AES encryption to safeguard sensitive information throughout support sessions. Rescue’s centralized command center simplifies IT administration by enabling custom security configurations, unlimited user group creation, session recordings, and real-time team performance monitoring. Enterprises benefit from extensive brand customization options that allow personalized user interfaces, chat tools, and multiple connection methods to enhance the customer experience. The platform integrates with various enterprise applications and provides advanced in-session tools to quickly diagnose and resolve issues, including support for inactive devices. A Forrester study confirms Rescue’s strong return on investment, with payback periods under six months due to faster ticket resolutions and improved operational efficiency. User testimonials highlight Rescue’s reliability, flexibility, and security, especially for complex IT environments and multi-platform support. Rescue is ideal for organizations facing increasing security threats, limited IT resources, and the need to scale support efficiently. Overall, LogMeIn Rescue combines enterprise-grade security, scalability, and customization to meet the evolving needs of modern IT support teams.
Integrations Supported
Salesforce Agentforce Service
ServiceNow
Zendesk
Amdocs Customer Experience Suite
AuthPoint
CSG Advanced Convergent Platform (ACP)
Campaign Monitor
Cayzu
ConnectWise PSA
Freshdesk
Integrations Supported
Salesforce Agentforce Service
ServiceNow
Zendesk
Amdocs Customer Experience Suite
AuthPoint
CSG Advanced Convergent Platform (ACP)
Campaign Monitor
Cayzu
ConnectWise PSA
Freshdesk
API Availability
Has API
API Availability
Has API
Pricing Information
$29.99/month/user
Free Trial Offered?
Free Version
Pricing Information
$109 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
TechSee
Company Location
Israel
Company Website
www.techsee.me/
Company Facts
Organization Name
GoTo
Date Founded
2003
Company Location
United States
Company Website
www.logmein.com/products/rescue
Categories and Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Computer Vision
Blob Detection & Analysis
Building Tools
Image Processing
Multiple Image Type Support
Reporting / Analytics Integration
Smart Camera Integration
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Remote Work
Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
MSP
Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Remote Work
Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing
RMM
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management
Screen Sharing
Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording