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What is TeleClock?

TeleClock is a sophisticated Interactive Voice Response (IVR) system designed for employees to easily clock in and out via touch-tone phones, SMS, or a smartphone WebClock, making it highly convenient for managing their time whether at the office or out in the field, particularly advantageous for those working in community care and building services. Beyond simple time tracking, the system allows employees to log details about allowances like travel distances and overnight stays, or to document care episodes for each client they serve. Additionally, users can listen to daily updates through voice messages known as the Message of the Day. To bolster security, the system utilizes Caller ID, ensuring that only authorized numbers can be used to clock in and out, thereby restricting access. The TeleClock 1800 Enterprise Series provides a hosted IVR solution that effectively turns any touch-tone phone into a powerful workforce management tool, addressing the needs of organizations with mobile or remote personnel who require seamless timekeeping solutions. This adaptability in tracking work hours and managing allowances guarantees that employees can preserve precise records, which ultimately enhances both the efficiency of the workforce and the overall operations of the organization. Moreover, this system promotes accountability and time management skills among employees, leading to improved productivity across various sectors.

What is SmartSIP?

SmartSIP® is a specialized software solution intended for on-premise applications, providing DTMF suppression and masking capabilities that enable contact centers to securely gather sensitive cardholder information during live interactions. It allows customers to enter their private data using their touch-tone phones while still being in contact with a representative. By employing DTMF suppression and masking, the tones created by the customer are replaced with flat tones that cannot be reverted, ensuring confidentiality. The interface used by agents presents a masked version of the customer's input, effectively eliminating the need to verbally disclose sensitive information. As a result, complete call recordings and detailed screen captures can be preserved without compromising security. SmartSIP operates as a SIP proxy between the Session Border Controller (SBC or Media Gateway) and the voice platform, managing DTMF data while maintaining the integrity of the audio connection. This cutting-edge tool is particularly designed for VoIP communication within contact centers, making it vital for safeguarding data security throughout customer exchanges. Additionally, implementing SmartSIP can greatly improve adherence to various regulatory requirements concerning data protection, further reinforcing the importance of its use in the industry. Its ability to facilitate secure transactions while enhancing compliance makes SmartSIP an invaluable component for modern contact centers.

Media

Media

Integrations Supported

Avaya Experience Platform
Cisco CX Cloud

Integrations Supported

Avaya Experience Platform
Cisco CX Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TeleClock

Date Founded

1997

Company Website

www.teleclock.com

Company Facts

Organization Name

IntraNext Systems

Company Location

United States

Company Website

intranext.com/solutions/smartsip

Categories and Features

Time Clock

Biometric Recognition
Hourly Employee Tracking
Messaging
Mobile Access
Online Punch Card
Payroll Management
Punch card
Reporting/Analytics
Salaried Employee Tracking
Sick Leave Tracking
Vacation / Leave Tracking
Workstation Tracking

Categories and Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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