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What is TeleLink?

Extensive usage data acts as the cornerstone for a service provider's triumph within the competitive market. Successfully harnessing this data, which frequently comes from diverse sources and formats, is essential for meeting business goals. TeleLink collects usage records from any source, standardizes them, and enriches them by incorporating additional vital data sets, such as jurisdictions and trunk groups. By effectively correlating and summarizing this information, carriers gain the ability to discover valuable insights and achieve immediate visibility into customer interactions, market trends, traffic patterns, and network utilization. The detailed event information provided by TeleLink aids in troubleshooting, research, and the generation of comprehensive reports for further analysis, proving beneficial in both initiating and defending billing disputes while also addressing regulatory reporting requirements. Additionally, users are able to compare their usage data with industry-standard or tailored reference data sets, leading to more nuanced and insightful reporting. The platform also offers functionalities for grouping, filtering, and sorting data according to user-defined time frames and increments, which further enriches the analytical experience. Consequently, this advanced level of functionality empowers service providers to make well-informed decisions and significantly enhance their operational efficiency, ultimately leading to improved customer satisfaction and retention.

What is TeleCMI?

TeleCMI serves as a comprehensive platform for communication and collaboration, aimed at enhancing business connectivity and optimizing customer interactions. Users of SMS can engage in real-time collaboration while enjoying high-quality voice calls. By integrating with widely-used CRM systems, it allows for smooth synchronization that fosters efficient and tailored customer service experiences. Security is a top priority for TeleCMI, with all calls and messages being encrypted to protect sensitive information. Known for its dependable performance and outstanding call clarity, the platform guarantees consistent communication. Ultimately, TeleCMI equips businesses to deliver remarkable customer experiences, promotes effective teamwork, and significantly boosts productivity. Its user-friendly interface and robust features make it a valuable tool in today’s fast-paced business environment.

Media

Media

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
LifeLinkr
Meritto
NeoDove
Pipedrive
Rsoft CRM
Salesforce
Sell.Do
Vitrify IVF Software
Zoho CRM

Integrations Supported

HubSpot CRM
HubSpot Customer Platform
LifeLinkr
Meritto
NeoDove
Pipedrive
Rsoft CRM
Salesforce
Sell.Do
Vitrify IVF Software
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

$16250 one-time payment
Free Trial Offered?
Free Version

Pricing Information

$0
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Equinox Information Systems

Date Founded

1986

Company Location

United States

Company Website

www.equinoxis.com/usage-analytics.php

Company Facts

Organization Name

TeleCMI Technologies

Date Founded

2016

Company Location

India

Company Website

www.telecmi.com

Categories and Features

Billing and Provisioning

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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