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What is Telecoms World?

Enhance your company's visibility with a diverse array of unique business phone numbers, suitable for both national outreach and local engagement. Our premium network seamlessly connects these numbers, ensuring that incoming calls can reach any UK landline or mobile device without a hitch. To further improve your team's productivity, we offer a range of broadband solutions that provide a fast and stable internet connection, delivering maximum speed straight to your premises. With our dedicated business network, you can count on increased reliability as your data flows smoothly. We oversee the entire transition process, ensuring that switching to our internet service is effortless and supported by our outstanding customer service team. Our intuitive online portal allows agents to manage their mobile or landline numbers effortlessly, enabling them to take calls from a queue or hunt group with ease. Additionally, the management interface features real-time wallboard analytics, allowing you to track calls and evaluate agent performance effectively. This comprehensive oversight of your communication system not only aids in ongoing enhancements but also empowers you to make informed decisions that drive your business forward. By equipping your team with the right tools and insights, you can foster a more efficient and responsive customer service environment.

What is Geomant Wallboard?

Real-time and historical performance management solutions specifically designed for wallboards and agent desktops are crucial in today's call centers. By converting data into actionable insights, organizations can enhance their operational efficiency significantly. Optimizing workforce management is essential, as it empowers agents to be well-informed and self-managing in their roles. This strategy not only improves the overall customer experience but also delivers real-time performance metrics to adjust to changing demands effectively. Aligning all team members promotes a collaborative environment centered around providing outstanding service to customers. Whether agents are working remotely or in-office, a unified experience is essential for success. Achieving your operational objectives has never been more effective! Geomant Wallboard solutions excel at consolidating and displaying data from various sources. With certified connectors and extensive experience with multiple CRM platforms, we simplify processes for all stakeholders involved. Decision-makers are equipped with vital metrics across different platforms, offering a holistic view of operations. Furthermore, by granting your management team mobile access, they can effortlessly monitor business performance from any location, ensuring they stay connected and informed at all times. This enhanced level of accessibility revolutionizes management interactions with their teams and significantly boosts overall performance, paving the way for continued growth and success.

Media

Media

Integrations Supported

Avaya Cloud Office
IBM Watson
Inova
LUIS
Microsoft Dynamics 365
Microsoft Teams
Salesforce
ServiceNow
Skype

Integrations Supported

Avaya Cloud Office
IBM Watson
Inova
LUIS
Microsoft Dynamics 365
Microsoft Teams
Salesforce
ServiceNow
Skype

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Telecoms World

Date Founded

2002

Company Location

United Kindom

Company Website

www.telecomsworld.com

Company Facts

Organization Name

Geomant

Date Founded

1984

Company Location

United Kingdom

Company Website

www.geomant.com/end-user-solutions/wallboards-for-contact-centers

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Categories and Features

Digital Signage

Automatic Player Updates
Content Scheduling
Media Library
Multi-Screen Support
Remote Deployment
Remote Display Management
Visual Editor

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