Telia ACE vs. Sabienzia

Telia ACE is the Nordic region’s premier contact center as a service (CCaaS) platform, trusted by over 100,000 daily users and facilitating more than 350 million interactions annually across various industries and sectors. The platform enables organizations to create a truly seamless omnichannel experience, integrating all customer communications—voice, chat, text, and digital channels—into one cohesive interface to enhance accessibility and satisfaction. Telia ACE’s robust integration capabilities allow it to work effortlessly with most third-party systems, supporting complex customer journeys from start to finish. It leads the market with cutting-edge AI and speech technology applications, powered by deep learning and supported through partnerships with industry giants like Google and Microsoft. Telia ACE offers comprehensive tools such as automation, video conferencing, AI-powered virtual assistants, and smart knowledge bases, empowering contact centers to deliver efficient and personalized customer interactions. The solution drives data-driven development by providing powerful analytics and insights, helping organizations transform their customer service operations and improve business outcomes. Recognized by Frost & Sullivan for its perfect blend of technology and human touch, Telia ACE also supports on-demand training and consulting to maximize value. Its advanced security and compliance features ensure data privacy and operational reliability. By enabling organizations to adapt to evolving communication patterns, especially among younger audiences, Telia ACE helps future-proof customer engagement strategies. Overall, the platform is a strategic asset that fosters higher efficiency, better customer experiences, and long-term loyalty.

Sabienzia is transforming traditional telephony into an intelligent communication platform, which allows businesses to leverage data-driven insights derived from metrics, context, and meaning, while concurrently enhancing workflows through automation. With a decade of experience in providing cloud telephony solutions, Sabienzia significantly improves customer service for well-established companies in sectors such as travel, automotive, and e-commerce across the globe, all while operating on a fully GDPR-compliant infrastructure that is securely hosted in Europe, guaranteeing top-notch PCI security. In a matter of minutes, you can set up a tailor-made cloud-based customer service system designed to effectively engage with your international clientele. Our aim is to develop a centralized platform that equips your team to offer a more personalized, meaningful, and empathetic experience to customers, regardless of where they are located. You can kickstart the cloud contact center solution for your business in less than a minute, with no installation necessary. By utilizing the right channels and analyzing key metrics, you can cultivate a stronger relationship with customers, remote agents, and employees, thereby promoting a more collaborative atmosphere. This smooth integration not only enhances communication but also boosts service efficiency, ultimately contributing to higher customer satisfaction levels and fostering long-term loyalty. Our commitment to innovation ensures that your business remains adaptable in a rapidly changing digital landscape.